Supersonic - Pathetic Service After Getting Your Money!!!!

If it was possible to give 1 star, I would. Moved recently and Supersonic was supposed to transfer my fibre after freeing up the line with Frogfoot who has the infrastructure. After waiting 5 days for something that should have been a simple issue the technician finally came out and changed my router. Fibre was up and running for 4 days before stopping. I have since been passed from one person to the next - all to no avail. They hardly ever get back to you and keep you on hold only to drop the call after 20 minutes. Turns out they never followed due dilligence to free up the line with Frogfoot. After speaking to Bongiwe (who arranged the technician without confirming the line was freed up by Frogfoot) to Henrietta (who tried to help and then simply never came back to me) to Nontsikelelo (who I finally thought would solve my problem as she escalated my complaint to Angie). Turns out Angie is on leave and Nontsikelelo is not bothering to answer my emails. Then spoke to Thato, who seems perfectly happy with my threat to cancel my service if it is not sorted out today - even going as far as helpfully giving me the cancellation email address! I have never experienced such pathetic service - nobody cares about the customer and you simply have to wait in frustration until they decide to get back to you - though they have never had to wait for my payment. I am so curious to see if somebody will finally go to the effort of trying to sort out my complaint. I have very low expectations at this stage.