Supersonic - Pathetic, Rude, Arrogant - Needs to learn manners

I took out a contract with Supersonic in October 2019, clearly stating that services needs to commence on 01.12.2019. The next thing I know the router is on the way and on the 1st November 2019 a debit order goes off, after clearly stating that I want the first debit to go off on 25 November 2019.

A month goes by, I get the router, the debit order goes off and I pay for a pro-rata amount of data, which LISA said she would waive, I struggle to connect, the router would not be picked up by our devices, after a reset and a struggle, I manage to get the router to be picked up by the devices.

Now, getting hold of Supersonic is worse than trying to get hold of a government department, you have to deal with arrogance like you cannot believe, you have to deal with empty promises like nothing before.

I contacted Supersonic yesterday (27.11.2019) at 17:15 stating we cannot connect, sent a screenshot, showing that the Supersonic WiFi my phone is picking up does not want the password as on the router. 27.11.2019 @ 17:35 - "I will confirm with Lisa tomorrow and revert back. I will get someone to assist with the Wifi" I don't hear from them until 20:57 - stating that we have connection. NOT paying attention to the screenshot I sent, indicating that we are not seeing the router on our devices. 21:38 Thanks for contacting Supersonic! Our Business Hours are: Monday to Friday from 7am to 10pm Saturday and Sunday from 8am to 5pm A customer care agent will be in touch with you shortly

21:40 - I get asked to log into the WLAN settings on the web, however, i cannot use the password and username on the router, because it doesn't want to work, it won't accept it.

I struggle and reset the router and eventually I get to log in, but the next thing, the router shows no connectivity.

What time does Supersonic phone me? just after 7am this morning (28.11.2019)...I am on my way to work, they contact my daughter at home, who does not know to connect the LAN cable, neither do they tell her this and the laptop keeps losing connectivity. They give up, treat me like I am a clueless idiot, tell me I need to check the coverage and it could pose a problem because I don't have a MTN simcard in my house.

Management seems to be just as bad when it comes to manners and how to treat customers, how to resolve issues.

The blame game is being played here.