SUPERSONIC - PATHETIC CUSTOMER SERVICE!!!

I sold my house and tried to terminate my agreement with Supersonic (after a period of 3 years). New owner needs to activate his ne service, but cannot do so until mine is terminated. Beginning December I tried to get service via their WhatsApp support system, but no feedback. Tried for a few days, but nothing. Googled for a complaint contact, then noticed that their WhatsApp support number changed. I NEVER was notified about this!! Then tried the new number and also phoned them. From one pathetic consultant to another. Insisting agreement can only be cancelled end Jan, regardless the fact that Supersonic failed me in their pathetic support system. Sent emails, got promises that a senior person will contact me, but NOTHING. This must be the WORST ISP out there in terms of customer support. Absolutely NO appetite to assist. SO my advice: STAY AWAY FROM SUPERSONIC!! During my 3 years with them; when the fibre worked; al okay. But whenever I had issues, it was the same as above: NO CUSTOMER SERVICE...NOT WILLING TO ASSIST #CarolynHolgate