ER
Eric R
1 reviews | Active since Apr 2012
04 Dec 2021, 12:49
Supersonic - Overcharging customers.
We have a 50/50mb/s fibre line with Supersonic. I have enquired numerous times as to why we are being charged R1049 instead of R895 with no feedback via email. If you phone the billings department then nobody answers. I'm being overcharged and nobody is assisting us in correcting this. Surely we should also be credited for this as its been months with no correction done. Otherwise I will just need to cancel my account with them and go with another reputable ISP which wouldn't rip me off.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
04 Dec 2021, 14:21Good day Eric R
We apologise for the inconvenience caused please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
We apologise for the inconvenience caused please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Supersonic 's reply04 Dec 2021, 14:21
Official
Good day Eric R
We apologise for the inconvenience caused please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
We apologise for the inconvenience caused please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
ER
Eric R's updateReviewer Update
14 Dec 2021, 13:51Any feedback please?
ER
Eric R's update14 Dec 2021, 13:51
Reviewer Update
Any feedback please?
ER
Eric R's updateReviewer Update
16 Dec 2021, 06:59Ok thank you. I will be cancelling with Supersonic because of such a poor response.
How can you be charging new customers less than existing customers. Doesn't make sense.
It should be the same price regardless of new or existing clients surely.
You also took your time to come back to me. Costing cancelation time.
Worst service ever.
How can you be charging new customers less than existing customers. Doesn't make sense.
It should be the same price regardless of new or existing clients surely.
You also took your time to come back to me. Costing cancelation time.
Worst service ever.
ER
Eric R's update16 Dec 2021, 06:59
Reviewer Update
Ok thank you. I will be cancelling with Supersonic because of such a poor response.
How can you be charging new customers less than existing customers. Doesn't make sense.
It should be the same price regardless of new or existing clients surely.
You also took your time to come back to me. Costing cancelation time.
Worst service ever.
How can you be charging new customers less than existing customers. Doesn't make sense.
It should be the same price regardless of new or existing clients surely.
You also took your time to come back to me. Costing cancelation time.
Worst service ever.