Supersonic overall service

Been with Supersonic for 8 months. The fibre internet service has been stable with only a handful of minor hiccups which resolved itself fairly quick.

I would've given a better rating if I didn't take into account my interactions with staff, bots, the website and portal. Every interaction with them is painful. * The whatsapp bot is useless and keeps driving you to phone the call center. Why would you take away self-help? * Doing a speed upgrade was exhausting and took two weeks to take effect, something which should be quick and simple. * Getting through to someone at the call center takes forever. * Getting package prices on the website requires you to first search if your area has coverage... why? * The customer portal DOES NOT WORK at all. No wait, I'm lying, I can log into it, so that works... It always shows I'm offline, my usage count is always zero. Statements and invoices are a month behind. There's no real functionality in the portal that would help a customer. * I haven't received my invoice for Jan 2021 yet. Haven't even received any email after the call centre agent said my invoice will be pro-rate after upgrading. I did get an sms though a day after the upgrade was complete.

I'm just glad my internet works and I get the speed I am paying for. I dread the day I have to interact with them.