Supersonic - Over charging on CAPPED accounts - *****
I had ordered the and have since then been over charged twice for it not being capped. No one at Supersonic can explain and just tell me to pay so I can carry on using the WiFi. I have explained over and over that when I ordered and signed, it was for 60G CAPPED - Numerous calls and emails (and no replies) later, no one at Supersonic can explain why my account is no longer capped when I have no made any changes to the account.
Will be cancelling and will not recommend anyone to use this company
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
26 Aug 2021, 13:04Good day, Andrea B, Thank you for reaching for reaching out to Supersonic. I apologise for the frustration and inconveniences caused kindly provide me with your Supersonic account number so that i can investigate.
Regards
SN
Regards
SN
Supersonic 's reply26 Aug 2021, 13:04
Official
Good day, Andrea B, Thank you for reaching for reaching out to Supersonic. I apologise for the frustration and inconveniences caused kindly provide me with your Supersonic account number so that i can investigate.
Regards
SN
Regards
SN
's updateReviewer Update
26 Aug 2021, 15:35Once it becomes public you are very quick to respond!
Account number is S***
Account number is S***
's update26 Aug 2021, 15:35
Reviewer Update
Once it becomes public you are very quick to respond!
Account number is S***
Account number is S***
's updateReviewer Update
26 Aug 2021, 17:24No feed back by 16h00 as "promised".
My call was not returned and after being on hold for 20min,the agent cut me off mid sentence and placed my call back in the line.
Please review the calls you say you record. Terrible customer service.
Still no Wi-Fi.
My call was not returned and after being on hold for 20min,the agent cut me off mid sentence and placed my call back in the line.
Please review the calls you say you record. Terrible customer service.
Still no Wi-Fi.
's update26 Aug 2021, 17:24
Reviewer Update
No feed back by 16h00 as "promised".
My call was not returned and after being on hold for 20min,the agent cut me off mid sentence and placed my call back in the line.
Please review the calls you say you record. Terrible customer service.
Still no Wi-Fi.
My call was not returned and after being on hold for 20min,the agent cut me off mid sentence and placed my call back in the line.
Please review the calls you say you record. Terrible customer service.
Still no Wi-Fi.