1 reviews | Active since Sept 2022
SUPERSONIC or SupoorService & VumaSnail
CUSTOMER SERVICE AUTOMATION IS A JOKE, here is my story 😑 why you should not get supersonic or vumatel. Had a bit of a rough day as it may stand when my gardener accidentally cut my fibre line, this is about 3pm and I was working remotely. I contacted supersonic for technical support via what'sapp and phone call to there switch board. Trying to get hold of support representative to assist me with my situation with no assistance at all. I even tried calling to cancel and WhatsApped them to cancel as Mweb is offering a better deal for R200 less and have a setup ETA of 7days. Which to me sound like a fair deal as I cannot get in contact with no one at Vumatel or Supersonic to place a cancellation or 2nd best help me fix my fibre line. NOBODY please call me and take this as the official cancellation as you failed to make any contact with me and I have no way to cancel. So unless you want to be in this Situation the rather avoid it please 🙏.
Supersonic - 24 / 48hrs
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-Ticket successfully created, reference number ***1
Advised a technician would get a hold of me yesterday and that the query was logged with vuma the this was Monday the SLA is long overdue I feel like a prisoner with no service 😕 still no help me putting in all the efforts to make calls not 1 call back nothing 💔 disappointed can't even cancel need an ombudsman please this is a crime.
Supersonic - 24 / 48hrs
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-Ticket successfully created, reference number ***1
Advised a technician would get a hold of me yesterday and that the query was logged with vuma the this was Monday the SLA is long overdue I feel like a prisoner with no service 😕 still no help me putting in all the efforts to make calls not 1 call back nothing 💔 disappointed can't even cancel need an ombudsman please this is a crime.