SUPERSONIC - ONGOING PROBLEM
NOW LOOK PEOPLE OF SOUTH AFRICA, I AM FINISHED WITH SUPERSONIC FOR EVER. I HAVE SEEN A VERY INTERESTING POST ON SOCIAL MEDIA THAT HAD A PROBLEM WITH MTN AND WENT TO ICASA AND THE PROBLEM WAS SORTED WITHIN DAYS AND REFUND ALSO DONE. NOT LIKE IN MY CASE WHERE I AM STILL WAITIING FOR MY REFUND AFTER THREE WEEKS.
SO YES SUPERSONIC, KNOW THIS, TOMORROW 27/01/2022, I AM STARTING THE PROCESS WITH THE OMBUD IN THIS INDUSTRY. I AM ALSO GOING TO REGISTER CASE AT THE CONSUMER COUNCIL AND ALSO GOING TO ICASA, SINCE SUPERSONIC IS MTN.
LIKE I PREVIOUSLY SAID: SUPERSONIC IS ********** AND *******. THEY ARE BUSY WITH ******** ACTIVITIES - NOT PAYING PACK THE REFUNDS IS *****ING AND *****ING IS ********!!!!!
PEOPLE, AGAIN, STAY AWAY FROM SUPERSONIC. HOW THEY WON THE PRIZE FOR BEST ISP IN 2018 OR 2019 ABSOLUTELY BLOWS MY MIND. BECAUSE I HAVE NEVER SEEN SO BAD SERVICE FROM ANY COMPANY IN MY LIFE!!
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
26 Jan 2022, 17:57Good day,Neville
With ref. to our conversation is that the refund case is resolved.
Kindest regards AK
With ref. to our conversation is that the refund case is resolved.
Kindest regards AK
Best regards,
Supersonic 's reply26 Jan 2022, 17:57
Official
Good day,Neville
With ref. to our conversation is that the refund case is resolved.
Kindest regards AK
With ref. to our conversation is that the refund case is resolved.
Kindest regards AK
Best regards,
's updateReviewer Update
26 Jan 2022, 18:21Thanx very much Anneli. Much appreciated.
's update26 Jan 2022, 18:21
Reviewer Update
Thanx very much Anneli. Much appreciated.
Supersonic 's replyOfficial
26 Jan 2022, 19:40You are wlcome Neville.
Best regards,
Supersonic 's reply26 Jan 2022, 19:40
Official
You are wlcome Neville.
Best regards,
's updateReviewer Update
29 Jan 2022, 09:09 Hi Anneli. Trust you are good. You said I must let you know about my refund. I did not pay in on Friday. I gave time for possible clearances between banks, but this morning it still not showing in my bank. Therefore, Supersonic did not made the payment on the payment run.
's update29 Jan 2022, 09:09
Reviewer Update
Hi Anneli. Trust you are good. You said I must let you know about my refund. I did not pay in on Friday. I gave time for possible clearances between banks, but this morning it still not showing in my bank. Therefore, Supersonic did not made the payment on the payment run.
Supersonic 's replyOfficial
02 Feb 2022, 22:37Good Evening Neville,
Your refund query has been escalated to our billing department for a refund to be processed.
We apologise for the inconvenienced caused.
Warm Regards,
LB
Your refund query has been escalated to our billing department for a refund to be processed.
We apologise for the inconvenienced caused.
Warm Regards,
LB
Best regards,
Supersonic 's reply02 Feb 2022, 22:37
Official
Good Evening Neville,
Your refund query has been escalated to our billing department for a refund to be processed.
We apologise for the inconvenienced caused.
Warm Regards,
LB
Your refund query has been escalated to our billing department for a refund to be processed.
We apologise for the inconvenienced caused.
Warm Regards,
LB
Best regards,