DB
Delia B
1 reviews | Active since Jun 2020
13 Aug 2020, 10:17
Supersonic... Nothing super here...
10 calls over 13 days, 2 unanswered case numbers and being on the line for 169 minutes... NO ONE CALLS BACK OR SOLVES THE ISSUE!!! Since 31/07 my laptop does not connect to the fibre, yet it works from accross the street by my neighbor - on the same Supersonic fibre - yet no one there can explain why... I have asked for a manager to call me, my case was supposedly escalated to a senior engineer, yet still no access or feedback... I have already sent the request to cancel subscription, but guess I'll have to pay a full month anyway and if Supersonic sees fit, bill me a cancelation fee... Regardless of TOTAL lack of service or internet... PLEASE CAN SOMEONE GIVE ME AN ANSWER AND GET MY LAPTOP CONNECTED!!!
Helpful (0)
Replies (8)0
Replies (8)
Supersonic 's replyOfficial
13 Aug 2020, 10:26Hi Delia,
Apologies for the difficulties that you have experienced trying to get assistance from us. Kindly send me your contact number so that I can get someone to call you and assist.
Regards,
Sandra
Apologies for the difficulties that you have experienced trying to get assistance from us. Kindly send me your contact number so that I can get someone to call you and assist.
Regards,
Sandra
Best regards,
Supersonic 's reply13 Aug 2020, 10:26
Official
Hi Delia,
Apologies for the difficulties that you have experienced trying to get assistance from us. Kindly send me your contact number so that I can get someone to call you and assist.
Regards,
Sandra
Apologies for the difficulties that you have experienced trying to get assistance from us. Kindly send me your contact number so that I can get someone to call you and assist.
Regards,
Sandra
Best regards,
DB
Delia B's updateReviewer Update
13 Aug 2020, 10:34***
DB
Delia B's update13 Aug 2020, 10:34
Reviewer Update
***
Supersonic 's replyOfficial
13 Aug 2020, 10:39Thank you - I have escalated to support who will be in touch shortly to assist.
Regards,
Sandra
Regards,
Sandra
Best regards,
Supersonic 's reply13 Aug 2020, 10:39
Official
Thank you - I have escalated to support who will be in touch shortly to assist.
Regards,
Sandra
Regards,
Sandra
Best regards,
DB
Delia B's updateReviewer Update
13 Aug 2020, 11:58Hi... Albert called me and could not reset router or settings his side... And can only dispatch a technician on Monday... If someone took my complaint serious on 31/07 I would have stayed with you and issues would have been resolved by now... I trust my cancelation will be treated with more urgency and actually be done sooner...
DB
Delia B's update13 Aug 2020, 11:58
Reviewer Update
Hi... Albert called me and could not reset router or settings his side... And can only dispatch a technician on Monday... If someone took my complaint serious on 31/07 I would have stayed with you and issues would have been resolved by now... I trust my cancelation will be treated with more urgency and actually be done sooner...
DB
Delia B's updateReviewer Update
17 Aug 2020, 15:19Good day. An excellent guy Adrian was here this morning to fix the issue. There was a setting on Supersonic side that caused my laptop and Xbox not to connect. He fixed the error, and now it's working again. In future, please ensure your front-line staff is made aware, that if someone calls in for a 2nd or 3rd time, to take it serious and not to ask them to plug in cables to test the units. Rather then get guys like Albert and Adrian to deal with Customers. If I dealt with one of them sooner, I would not be cancelling my service with you... (that I'm still waiting for confirmation from your side).
DB
Delia B's update17 Aug 2020, 15:19
Reviewer Update
Good day. An excellent guy Adrian was here this morning to fix the issue. There was a setting on Supersonic side that caused my laptop and Xbox not to connect. He fixed the error, and now it's working again. In future, please ensure your front-line staff is made aware, that if someone calls in for a 2nd or 3rd time, to take it serious and not to ask them to plug in cables to test the units. Rather then get guys like Albert and Adrian to deal with Customers. If I dealt with one of them sooner, I would not be cancelling my service with you... (that I'm still waiting for confirmation from your side).
Supersonic 's replyOfficial
17 Aug 2020, 15:33Hello Delia,
I appreciate your feedback. With regards to your cancellation I will have one of our retentions agents give you a call to discuss that.
Warm regards,
Sandra
I appreciate your feedback. With regards to your cancellation I will have one of our retentions agents give you a call to discuss that.
Warm regards,
Sandra
Best regards,
Supersonic 's reply17 Aug 2020, 15:33
Official
Hello Delia,
I appreciate your feedback. With regards to your cancellation I will have one of our retentions agents give you a call to discuss that.
Warm regards,
Sandra
I appreciate your feedback. With regards to your cancellation I will have one of our retentions agents give you a call to discuss that.
Warm regards,
Sandra
Best regards,
DB
Delia B's updateReviewer Update
18 Aug 2020, 11:02Hi Sandra
A guy Ryan called me, and said he was sending me a mail. I have not received it as yet.
***
Thanx
Delia
A guy Ryan called me, and said he was sending me a mail. I have not received it as yet.
***
Thanx
Delia
DB
Delia B's update18 Aug 2020, 11:02
Reviewer Update
Hi Sandra
A guy Ryan called me, and said he was sending me a mail. I have not received it as yet.
***
Thanx
Delia
A guy Ryan called me, and said he was sending me a mail. I have not received it as yet.
***
Thanx
Delia
Supersonic 's replyOfficial
18 Aug 2020, 11:17Thank you Delia - let me chase him for you ;-)
Best regards,
Supersonic 's reply18 Aug 2020, 11:17
Official
Thank you Delia - let me chase him for you ;-)
Best regards,