Supersonic - Nothing SUPER about after sales or client service!

I have been a client of Supersonic for almost 2 years. On my portal I have many tickets raised due to poor service delivery. What initially attracted me to them is the affordability so I am going to highlight my MAIN concerns: 1. After sales service is atrocious. I confirm what many say here and that is that the call center in general lacks the required skills to work directly with the public. I myself have worked in a call center for an ISP and I promise you I would not have lasted a day if my level of professionalism was as bad as most of the call center agents. I recall a phone called made where I made reference to what is stated on their website and the agent told me they do not know what the website advertised 2. Package invoiced to me for 5G and paid for same. After several complaints due to erratic speeds Supersonic sent a ticket to MTN seeing as they had done everything on their side. MTN replied to Supersonic saying that the area that I am in does not have 5G as yet. 3. Call center agents try to resolve issues but fail dismally. I have on more than one occasion asked to speak to a more senior person to no avail. I was even told to open a ticket which is the correct way to do it but has a turnaround time of 72 hours and still no call back. 4. Call center agents lie about protocol. I have before requested a call back and the agent called me back, on Friday I requested a call back and was told they cannot call a client back. 5. Managers are NEVER available. This makes perfectly good sense as it is evident that they cannot resolve clients issues so they avoid talking to clients.

My biggest disappointment is that even though I experienced poor service from Supersonic I still referred two clients to Supersonic because of affordability. The level of professionalism is non-existent, their after sales service is really poor.