RR
Renier R
1 reviews | Active since Jun 2021
07 Jun 2021, 16:11
Supersonic ...Not so Superstar service (tech support)
Where do I start. Terrible service , Calls always at high volume, line one support only able to tell you to restart or move your router, no complaints line, been a week now trying to get hold of a manager, they are always busy, on the telephone, in a meeting or on lunch. And when I finally get a managers email address he responds with empty promises to phone me back and never does, no feedback, nothing. They staff are scared to transfer calls to their line managers, terrible service DON'T Recommend them at all.
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
07 Jun 2021, 16:26Good day Renier,
We sincerely apologise for this. May you please private message your issue so that we may assist.
Kind regards
Patience
We sincerely apologise for this. May you please private message your issue so that we may assist.
Kind regards
Patience
Supersonic 's reply07 Jun 2021, 16:26
Official
Good day Renier,
We sincerely apologise for this. May you please private message your issue so that we may assist.
Kind regards
Patience
We sincerely apologise for this. May you please private message your issue so that we may assist.
Kind regards
Patience
RR
Renier R's updateReviewer Update
10 Jun 2021, 10:20Hi
Hello Peter Service Complaint was logged on the 7th Today is the 10th , and still no response, or feedback regarding my issue, this is exactly the service I have been complaining about. You don't have any client feedback. Took you 20min to respond to the hello peter complaint. on the morning of the 8th you send a vague generic scripted email about escalating the call and will get back and then nothing I have sent you my Cell number I have have sent daily reque3sts for feedback and you simply ignore this. This reply is public so that they can see exactly the kind of service you provide.
You have my number call me.
Hello Peter Service Complaint was logged on the 7th Today is the 10th , and still no response, or feedback regarding my issue, this is exactly the service I have been complaining about. You don't have any client feedback. Took you 20min to respond to the hello peter complaint. on the morning of the 8th you send a vague generic scripted email about escalating the call and will get back and then nothing I have sent you my Cell number I have have sent daily reque3sts for feedback and you simply ignore this. This reply is public so that they can see exactly the kind of service you provide.
You have my number call me.
RR
Renier R's update10 Jun 2021, 10:20
Reviewer Update
Hi
Hello Peter Service Complaint was logged on the 7th Today is the 10th , and still no response, or feedback regarding my issue, this is exactly the service I have been complaining about. You don't have any client feedback. Took you 20min to respond to the hello peter complaint. on the morning of the 8th you send a vague generic scripted email about escalating the call and will get back and then nothing I have sent you my Cell number I have have sent daily reque3sts for feedback and you simply ignore this. This reply is public so that they can see exactly the kind of service you provide.
You have my number call me.
Hello Peter Service Complaint was logged on the 7th Today is the 10th , and still no response, or feedback regarding my issue, this is exactly the service I have been complaining about. You don't have any client feedback. Took you 20min to respond to the hello peter complaint. on the morning of the 8th you send a vague generic scripted email about escalating the call and will get back and then nothing I have sent you my Cell number I have have sent daily reque3sts for feedback and you simply ignore this. This reply is public so that they can see exactly the kind of service you provide.
You have my number call me.
Supersonic 's replyOfficial
10 Jun 2021, 16:23Good day Renier Van Rensburg. Thank you for reaching out to supersonic fibre. We are sincerely sorry for all you are going through. We will contact the relevant department so that this can be resolved for you as soon as possible.
Kind regards.
Thando.
Kind regards.
Thando.
Supersonic 's reply10 Jun 2021, 16:23
Official
Good day Renier Van Rensburg. Thank you for reaching out to supersonic fibre. We are sincerely sorry for all you are going through. We will contact the relevant department so that this can be resolved for you as soon as possible.
Kind regards.
Thando.
Kind regards.
Thando.
RR
Renier R's updateReviewer Update
02 Aug 2021, 09:58So it's been 2 months now. I can honestly say terrible service, no contact from supersonic at all. over 75+ emails to their 1st line support, and the one manager email I received nothing at all, no feedback, no calls , no support mediocre 1st line support. In my last few attempts to try and speak to this utterly bad excuse of a manager. I found out that he's manager sits in Durban an entirely different province. I when i get hold of Durban but sheer luck of their call load balancing. I get informed that he manager does not take calls he is above you and to good to help you. In fact the person was so nice as to even tell me he does not even have a office phone.
This call after a number of time begging for support had finally been picked up by a technician, he core team has been trying to solve this for 3 - 4 weeks now.
But again the only reply every time I ask is...." I will follow up with my core team...".
Not this is what we have found or this is what they are busy with. Just this absolute no meaningful reply.
Please do not ever deal with supersonic don't believe me just log onto hello Peter every 20min to see a new complaint about the same exact service problems I have been having. Every single day.
This call after a number of time begging for support had finally been picked up by a technician, he core team has been trying to solve this for 3 - 4 weeks now.
But again the only reply every time I ask is...." I will follow up with my core team...".
Not this is what we have found or this is what they are busy with. Just this absolute no meaningful reply.
Please do not ever deal with supersonic don't believe me just log onto hello Peter every 20min to see a new complaint about the same exact service problems I have been having. Every single day.
RR
Renier R's update02 Aug 2021, 09:58
Reviewer Update
So it's been 2 months now. I can honestly say terrible service, no contact from supersonic at all. over 75+ emails to their 1st line support, and the one manager email I received nothing at all, no feedback, no calls , no support mediocre 1st line support. In my last few attempts to try and speak to this utterly bad excuse of a manager. I found out that he's manager sits in Durban an entirely different province. I when i get hold of Durban but sheer luck of their call load balancing. I get informed that he manager does not take calls he is above you and to good to help you. In fact the person was so nice as to even tell me he does not even have a office phone.
This call after a number of time begging for support had finally been picked up by a technician, he core team has been trying to solve this for 3 - 4 weeks now.
But again the only reply every time I ask is...." I will follow up with my core team...".
Not this is what we have found or this is what they are busy with. Just this absolute no meaningful reply.
Please do not ever deal with supersonic don't believe me just log onto hello Peter every 20min to see a new complaint about the same exact service problems I have been having. Every single day.
This call after a number of time begging for support had finally been picked up by a technician, he core team has been trying to solve this for 3 - 4 weeks now.
But again the only reply every time I ask is...." I will follow up with my core team...".
Not this is what we have found or this is what they are busy with. Just this absolute no meaningful reply.
Please do not ever deal with supersonic don't believe me just log onto hello Peter every 20min to see a new complaint about the same exact service problems I have been having. Every single day.
RR
Renier R's updateReviewer Update
27 Oct 2021, 18:07It is now 5 months later still no reply.....
RR
Renier R's update27 Oct 2021, 18:07
Reviewer Update
It is now 5 months later still no reply.....
RR
Renier R's updateReviewer Update
29 Oct 2021, 08:33*** ! do you guys actualy monitor you complaints...... still no reply!
RR
Renier R's update29 Oct 2021, 08:33
Reviewer Update
*** ! do you guys actualy monitor you complaints...... still no reply!