Supersonic not so sonic anymore.

For some reason, Supersonic cancelled the debit order, causing my account going into arrears without me knowing. I received an SMS warning me about an "OVERDUE ACCOUNT", all in capital letters. I followed the link and made a payment via card. This was on Tuesday evening. After the payment was made, my services were not restored. I called in, waited for about 45 minutes, and finally spoke to someone who told me that the payment was not reflecting, and that I had to send proof of payment. I USED THEIR CONLINE CNANNEL TO MAKE A CARD PAYMENT. It does not provide a proof of payment. The funds have been reserved on my card, so it is their problem when they process the batches on the payment gateway side. It is impossible to get through to any human. I have called in many subsequent times. I shouldn't even have to provide proof if I use their channels, and I shouldn't have to call in and struggle once payment has been made. It was they who cancelled the debit order. I also logged a "call back" while waiting. On Tuesday already. This morning the robot called me, and after being on hold for 28 minutes, the call just ended. In this time, I moved up 1 place in the queue. It's as if they have 1 person manning the customer care lines. ***. This business is busy going under, and I'm not going with it. I need my services restored, and then someone has to call me so I can cancel my service as soon as possible.