SUPERSONIC NOT RELEASING MY LINE

I am extremely fed up with Supersonic at this point.

I cancelled my contract on 01 Dec 2022, I have confirmation of a cancellation being processed on that day. They switched off my internet on 30 December because My notice period is over. Which is fair because I cancelled. My new internet service provider is trying to activate my line with them because I am without internet, however supersonic is not releasing the line. I spoke to them on 04 January 2023 of which the confirmed the line would be released immediately. I called Frogfoot this morning 05 January 2023 and they advised the line is not yet released , so I called supersonic again , they advised a Vusi in their Retension department sent a mail to frogfoot to escalate the matter for the line tp be released. They gave me a reference nr as well ,so I called Frogfoot with the reference nr and a lady by the name of Donique advised they received a cancellation but the line will only be available on 04 Feb !!

I did everything I was supposed to do , I cancelled 01 Dec 2022 and received sms confirmation of this , I received confirmation that the notice period was served on 30 Dec 2022, they have no issue with switching off the internet , why is my line not being released so I can move on to another ISP???

@Supersonic , I want that line to be released asap or since you guys feel the need to hold on to it , you should put my internet on until the 04 FEB of which I will not pay a cent for.

I did everything I was supposed to do , if I am not understanding something correctly , please educate but I get the impression that someone on your side messed up and I am not having to spend time and money to sort it out