mR
michele R
1 reviews | Active since Mar 2017
08 Feb 2024, 16:15
Supersonic, no SUPER non existent
I do not understand how your company works. I had an appointment on Monday to instal fibre. Today is Thursday. Every time I ask, I am told that it has been escalated!!!!!! How long does one have to wait if an appointment was made and confirmed. Your service is really not good! In fact, non existent to be honest. Surely, in today's economy you would want to be the best, offer the best service, try and keep your customers happy? Or am I just in la la land? I would appreciate a call back from a supervisor to sort this out!
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
08 Feb 2024, 18:10Good day, Michele,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply08 Feb 2024, 18:10
Official
Good day, Michele,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as possible.
Kind regards,
AM
mR
michele R's updateReviewer Update
10 Feb 2024, 19:19It is now the 10th February. NO ONE has reached out. I received an SMS that RAM will be delivering a router to me! I DO NOT NEED A ROUTER. I need to be connected. I have my old router. I need someone to come out and connect me to WIFI. The box in the flat is not connected to any WIFI. This is what I have been wanting! Why can't ANYONE help me? I will say it again - please don't send me a message to say that it has been escalated. Where has it been escalated to? Please don't apologise for the inconvenience caused - that really doesn't work any more. I JUST WANT to be connected.
mR
michele R's update10 Feb 2024, 19:19
Reviewer Update
It is now the 10th February. NO ONE has reached out. I received an SMS that RAM will be delivering a router to me! I DO NOT NEED A ROUTER. I need to be connected. I have my old router. I need someone to come out and connect me to WIFI. The box in the flat is not connected to any WIFI. This is what I have been wanting! Why can't ANYONE help me? I will say it again - please don't send me a message to say that it has been escalated. Where has it been escalated to? Please don't apologise for the inconvenience caused - that really doesn't work any more. I JUST WANT to be connected.