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Sylvia G

1 reviews | Active since Jul 2016

11 Apr 2021, 11:08

Supersonic no show

I am waiting for my fibre installation from December. Supersonic provided me with a while you wait LTE simcard but they disconnected this 5 days ago without any reason. After numerous calls and being without internet for 5 days nobody is still able to give me an awnser as to when I will have internet again

0
Replies (8)
Supersonic
Supersonic 's reply12 Apr 2021, 10:40
Official
Good day Sylvia G. Thank you for reaching out to supersonic fibre. We are sincerely sorry for the frustration caused. We will follow up on your behalf and advise.

Kind regards.
Joshua.

Best regards,

Supersonic
Supersonic 's reply12 Apr 2021, 10:57
Official
Good day Sylvia G, We have sent your request to one of our project coordinators so that your LTE can be reactivated. We have also requested feedback regarding your installation. We will be in contact with you to advise further.

Kind regards.
Thando.

Best regards,

Supersonic
Supersonic 's reply12 Apr 2021, 10:57
Official
 Good day Sylvia G, We have sent your request to one of our project coordinators so that your LTE can be reactivated. We have also requested feedback regarding your installation. We will be in contact with you to advise further.

Kind regards.
Thando. 

Best regards,

SG
Sylvia G's update13 Apr 2021, 07:33
Reviewer Update
Good day. I have still not have any feedback and my internet is still off. You can not reach anybody via phone and nobody seems to care. I am wondering if this is the service I receive now, what lies ahead???????
SG
Sylvia G's update14 Apr 2021, 08:46
Reviewer Update
So still no go from supersonic. 7 days without internet. No customer service and unable to contact anybody that will provide an awnser. They keep on promising that problem will be resolved or somebody will contact you but nothing is done!!!!!!!!
Supersonic
Supersonic 's reply14 Apr 2021, 10:51
Official
Good day Sylvia.

I will follow up and revert shortly.

Regards.
Joshua

Best regards,

SG
Sylvia G's update15 Apr 2021, 07:25
Reviewer Update
I would like some advice as to whom to contact to beg for some help from Supersonic. 8 days without internet, empty promises from Josua and Thando about solving my problem. They keep on promising that Kogetso is going to contact me. After 4 phone calls yesterday no help. Do you really not care about your customers???????
Supersonic
Supersonic 's reply15 Apr 2021, 09:15
Official
Good day Sylvia. 

I am contacting the supervisors to assist. Once I have any feedback I will contact you.

Regards,
Joshua

Best regards,