CS
Chantelle S
1 reviews | Active since Aug 2021
06 Aug 2021, 20:06
Supersonic- No Service
Recently singed up with Supersonic .
After an entire week of countless calls and no diret answer, 3 complaints logged, several escalations - several promisses from staff that an employee in a senior position will call me back. Till now no one has contacted me and my service is still not activated, off course they are paid but they have absolutely no customer service. I would not recommend this company to anyone
Staff is also very uninformed and one department blames the other department. No one takes accountability and solves the problems
My worst experience
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Replies (2)
Supersonic 's replyOfficial
07 Aug 2021, 07:28Good day Chantelle.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query and i will assist.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query and i will assist.
Kind regards, Nonhlanhla
Supersonic 's reply07 Aug 2021, 07:28
Official
Good day Chantelle.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query and i will assist.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query and i will assist.
Kind regards, Nonhlanhla
CS
Chantelle S's updateReviewer Update
07 Aug 2021, 21:37Good evening
Yes the Sim was activated, but it only worked for 5hours thereafter it went off again- no internet coverage - red light has been on ever since
I called the call center and held for 54min
The only answer I got is " we are not sure what is the problem"
Can this really be an answer from a service provider ???
I have been with this company for 1 week now
I have called more then 15 times- not once was I given any form of a solution.
Guys, this is not fair.
It's really the absolute worst service I have received .
It's disappointing !
I am going to cancel this service it has only brought me nothing but a back yard frustrations!
Yes the Sim was activated, but it only worked for 5hours thereafter it went off again- no internet coverage - red light has been on ever since
I called the call center and held for 54min
The only answer I got is " we are not sure what is the problem"
Can this really be an answer from a service provider ???
I have been with this company for 1 week now
I have called more then 15 times- not once was I given any form of a solution.
Guys, this is not fair.
It's really the absolute worst service I have received .
It's disappointing !
I am going to cancel this service it has only brought me nothing but a back yard frustrations!
CS
Chantelle S's update07 Aug 2021, 21:37
Reviewer Update
Good evening
Yes the Sim was activated, but it only worked for 5hours thereafter it went off again- no internet coverage - red light has been on ever since
I called the call center and held for 54min
The only answer I got is " we are not sure what is the problem"
Can this really be an answer from a service provider ???
I have been with this company for 1 week now
I have called more then 15 times- not once was I given any form of a solution.
Guys, this is not fair.
It's really the absolute worst service I have received .
It's disappointing !
I am going to cancel this service it has only brought me nothing but a back yard frustrations!
Yes the Sim was activated, but it only worked for 5hours thereafter it went off again- no internet coverage - red light has been on ever since
I called the call center and held for 54min
The only answer I got is " we are not sure what is the problem"
Can this really be an answer from a service provider ???
I have been with this company for 1 week now
I have called more then 15 times- not once was I given any form of a solution.
Guys, this is not fair.
It's really the absolute worst service I have received .
It's disappointing !
I am going to cancel this service it has only brought me nothing but a back yard frustrations!