WW
William W
1 reviews | Active since Jun 2016
03 Feb 2020, 13:51
Supersonic, no response.
I have been using your WhatsApp facility to communicate my unhappy experience with you deliver service. I have sent a message at 12h15 and no response till now at 13h43. It's a pain getting through to your call centre. Please contact me asap.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
03 Feb 2020, 17:04Good-day William
We apologise but we do require for you to collect the parcel in person for Rica purposes, we cannot allow for another person to collect on your behalf. These days it is important always to have both sides of your Smart ID copy always for any applications.
Kindly confirm on Whatsapp if there is a better place such as your work where we could deliver the parcel to you and will arrange with RAM.
Bright regards,
The Supersonic Team
We apologise but we do require for you to collect the parcel in person for Rica purposes, we cannot allow for another person to collect on your behalf. These days it is important always to have both sides of your Smart ID copy always for any applications.
Kindly confirm on Whatsapp if there is a better place such as your work where we could deliver the parcel to you and will arrange with RAM.
Bright regards,
The Supersonic Team
Best regards,
Supersonic 's reply03 Feb 2020, 17:04
Official
Good-day William
We apologise but we do require for you to collect the parcel in person for Rica purposes, we cannot allow for another person to collect on your behalf. These days it is important always to have both sides of your Smart ID copy always for any applications.
Kindly confirm on Whatsapp if there is a better place such as your work where we could deliver the parcel to you and will arrange with RAM.
Bright regards,
The Supersonic Team
We apologise but we do require for you to collect the parcel in person for Rica purposes, we cannot allow for another person to collect on your behalf. These days it is important always to have both sides of your Smart ID copy always for any applications.
Kindly confirm on Whatsapp if there is a better place such as your work where we could deliver the parcel to you and will arrange with RAM.
Bright regards,
The Supersonic Team
Best regards,
WW
William W's updateReviewer Update
03 Feb 2020, 20:28I see no such requirement for both sides. All detail on the front. If so, update your website. My address has not changed. I am waiting for someone to arrange for an agreed time and date. No one bothered to respond from ram after phoning them twice to arrange. First time the lady hung up the second advised that she will phone me back... still waiting. It is unreasonable to expect me to wait the entire day for a delivery.
WW
William W's update03 Feb 2020, 20:28
Reviewer Update
I see no such requirement for both sides. All detail on the front. If so, update your website. My address has not changed. I am waiting for someone to arrange for an agreed time and date. No one bothered to respond from ram after phoning them twice to arrange. First time the lady hung up the second advised that she will phone me back... still waiting. It is unreasonable to expect me to wait the entire day for a delivery.
WW
William W's updateReviewer Update
04 Feb 2020, 11:56Your service is pathetic to say the least. Today RAM deliver guy phone me to say he is out side my work address... No where in any conversation did I request for an alternative address. He now cannot deliver today. What have you office dont to resolve this issue....nothing.... no one phone me to arrange anything. I am gat vol. I want a manager to phone me asap.
WW
William W's update04 Feb 2020, 11:56
Reviewer Update
Your service is pathetic to say the least. Today RAM deliver guy phone me to say he is out side my work address... No where in any conversation did I request for an alternative address. He now cannot deliver today. What have you office dont to resolve this issue....nothing.... no one phone me to arrange anything. I am gat vol. I want a manager to phone me asap.