SuperSonic No interset to rectify over payment

AS. du Toit ID ***

In early 2022, Supersonic installed LTE broadband service at our residence. Due to load shedding we had no connection for several hours a day, towers went down with no battery backup.

After contacting one of the call center agents the decision was made to cancel the LTE line and move to the fiber option.

This person helped us and said that he would arrange for the LTE to be cancelled. The fiber installation was done with satisfaction from our side

The problem we are now experiencing is that we are still paying for the LTE line as it has been canceled and the router is being removed from our residence by a contractor, Fulufelo No 072*******98.

After several phone conversations with Supersonic, the problem still hasn't been resolved. Apparently they need to check if the router is in the storage room and only then will they refund our over payment.

It is as if there is no real interest on their part to rectify the matter.