Supersonic, No Integrity

I had pretty good service from them overall. Then the last week I noticed my internet was PRETTY SLOW, especially my upload speed which averages at 0.05 and below, and average 30% packet loss... I did some speed tests, contacted Supersonic on the 10/02/2020, and they said I should switch off my router for 10 minutes.

Yesterday, 11/02/2020 one of their agents contacted me, did some more speed tests (NO DEVICES CONNECTED). He asked if he could log onto my pc, WE did..... He send me a msg just before 2pm saying he will be back. My upload speed keeps jumping, web sites that were usually fast to open, all of a sudden takes forever.....

Today is 12/02/2020, NO ONE came back to me, sending them several messages with no response. This is totally unacceptable from a company of their stature (Being part of MTN). I have all the proof off correspondence that was said. Lets see if they (Supersonic) have the integrity to stand up, and sort this issue. I'm in 2 minds of finding another service provider, and currently "shopping" as to where to take my business, seeing that Supersonic, dont give a damn.....