ksom
kaelo seleka o mangoye

1 reviews | Active since Dec 2015

22 Oct 2024, 08:10

Supersonic no Communication

Supersonic customer care is very bad. Supersonic increased their premium without informing me as a client. I got an email stating that i owe them and thats when i found out they incresesd their premium. I tried to contact them on WhatsApp however it is not working. I sent emails and i have not received any feedback other than the auto response.

I sent an email asking quering the arears so that i can cancel my subscription with them. I started sending email in September and all i got from them is an invoice for November even though i have sent an email requesting a cancellation.

Communication is a serious issue at Supersonic and i would not recommend them to my enemy. Once you are in, they make it a living hell to get out.

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