Supersonic -Nighmare Fibre Service, Refusing to cancel Fibre month-to-month

Supersonic have not been able to provide stable fibre since June 2022 to present, constant fibre outages almost every single day like clock word, currently from Friday 15 July to now 18th July we do not had fibre.

I would suggest you look at your logs from inception and especially in past few months all the complaints, Fibre failure and unresolved issues.

I telephonically contacted call centre in late June and early July to inform them we have had enough of this inferior service and want to cancel, we were never transferred to cancellation, only to be promised its being corrected and not to worry, well we had to send an email by 4th July to cancel as they would not put us through cancellation, entire month of July we have had to go onto Hellopeter, social media call them, whatsapp them and all we received is no service, Rentention department nor cancellation department ever called us, we have had to call them today 18th July to confirm cancellation.

They have routine stories why they cant cancel and when you ask for manager, hold and behold the infamous managers are no where to be found, I actually have never been able to speak to a manager from inception with Supersonic over a year ago.

I have no Fibre and they believe its ok to ***** the customer over and charge for service they cannot provide , we asked for a refund for periods of non service, they do not respond. Imagine the blatant detest Supersonic has for its customers that it would want to bill us for service they are unable to provide.

We have endless failure in fibre connection from inception and even though we pay every single month in full for service, we are lucky if half the month we have stable fibre.

We have have had to spend hundreds of Rands every month on mobile data and airtime to work and to keep calling Supersonic to fix the fibre. This Failure by Supersonic to provide quality Fibre, has impacted our work from home, social and entertainment as we pay almost R1000 a month as charity for Fibre that they cannot provide.

This is to Supersonic, I do not want your service anymore, you are unable to provide even a basic fibre service, reliability does not exist with your product, you do not have a competent service department able to keep your customers Fibre working, you ignore problems and prefer to provide excuses and bump problem onto others and treat your customers like fools and expect us to pay for less than mediocre service.

This is what I want from you, confirm cancellation for end of July and stop wasting my time, effort and money, you fail to understand the level of frustration you cause your customers with poor all round service.

Customer Service: 1/10 Staff Competency: 1/10 Quality of Service: 1/10 Management Competency : 1/10