Supersonic – New Customer, Double Charges and ZERO Customer Service!

Supersonic – New Customer, Double Charges and ZERO Customer Service!

I am absolutely appalled by my experience with Supersonic.

We signed up for a new Fibre service on 30 July 2026, and instead of receiving a straightforward, transparent bill, an amount far higher than our agreed monthly subscription was debited from our bank account.

The most outrageous part is the R600+ "prorata" charge for only TWO DAYS – 30 and 31 July. I want Supersonic to explain publicly and transparently how two days of Fibre service can justify a charge of over R600!

I formally complained to Supersonic on 28 August 2026 and requested:

A detailed breakdown of the charges. An explanation for the excessive debit. A refund of any incorrect amount taken. A phone call from a senior member of the Billing Department.

Today, I STILL have not received a proper response, explanation or telephone call.

How can a company take money from a customer's bank account and then completely ignore the customer when they challenge the charges?

This is unacceptable customer service. New customers should not have to fight to understand what they are being charged for, and they certainly should not have to repeatedly chase a company for answers about their own money.

Supersonic, I am asking again: Where is the explanation? Where is the refund? Where is the promised call?

I have given you more than enough opportunity to resolve this privately. If this matter continues to be ignored, I will be escalating my complaint through the appropriate consumer and telecommunications channels.

Supersonic needs to take accountability and resolve this matter NOW.

#Supersonic #BillingComplaint #CustomerService #Fibre #HelloPeter #ConsumerRights