rR
renelda R
1 reviews | Active since Oct 2017
09 Feb 2022, 13:49
Supersonic never again!
Going on day 3 regarding my billing query, paid upfront received my router on 01/02/22,sim activated 03/02/22 and I get another invoice on 03/02/22 which is due on 07/02/22. Firstly my debit order date set was for the 25th. Secondly, why am I getting a pro-rata invoice if I just received the router less than a day before. Customer service is a disgrace! Nobody is getting back to me. Canceled the wifi on their website, not even a notification was sent. Your customer service is disgusting
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
09 Feb 2022, 14:40Good day Renelda,
Thank you for reaching out to Supersonic.
Kindly be advised that I will be looking into this query and provide feedback shortly.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Kindly be advised that I will be looking into this query and provide feedback shortly.
Kind regards,
AM
Best regards,
Supersonic 's reply09 Feb 2022, 14:40
Official
Good day Renelda,
Thank you for reaching out to Supersonic.
Kindly be advised that I will be looking into this query and provide feedback shortly.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Kindly be advised that I will be looking into this query and provide feedback shortly.
Kind regards,
AM
Best regards,
Supersonic 's replyOfficial
09 Feb 2022, 14:40Good day Renelda,
Thank you for reaching out to Supersonic.
Kindly be advised that I will be looking into this query and provide feedback shortly.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Kindly be advised that I will be looking into this query and provide feedback shortly.
Kind regards,
AM
Best regards,
Supersonic 's reply09 Feb 2022, 14:40
Official
Good day Renelda,
Thank you for reaching out to Supersonic.
Kindly be advised that I will be looking into this query and provide feedback shortly.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Kindly be advised that I will be looking into this query and provide feedback shortly.
Kind regards,
AM
Best regards,
Supersonic 's replyOfficial
09 Feb 2022, 15:32Good day Renelda,
The pro-rata for February is R177.66, so the debit order will collect R376.66 ( R177.66+R199) on the 1st of March as we have a single debit order run, which is the 1st working day of every month. Furthermore, please be advised that F-LTE is billed in advance; hence the invoice indicated the 7th as the due date; nevertheless, that invoice will be collected together with the March invoice on the 1st of March.
I hope this clears things up.
Kind regards,
AM
The pro-rata for February is R177.66, so the debit order will collect R376.66 ( R177.66+R199) on the 1st of March as we have a single debit order run, which is the 1st working day of every month. Furthermore, please be advised that F-LTE is billed in advance; hence the invoice indicated the 7th as the due date; nevertheless, that invoice will be collected together with the March invoice on the 1st of March.
I hope this clears things up.
Kind regards,
AM
Best regards,
Supersonic 's reply09 Feb 2022, 15:32
Official
Good day Renelda,
The pro-rata for February is R177.66, so the debit order will collect R376.66 ( R177.66+R199) on the 1st of March as we have a single debit order run, which is the 1st working day of every month. Furthermore, please be advised that F-LTE is billed in advance; hence the invoice indicated the 7th as the due date; nevertheless, that invoice will be collected together with the March invoice on the 1st of March.
I hope this clears things up.
Kind regards,
AM
The pro-rata for February is R177.66, so the debit order will collect R376.66 ( R177.66+R199) on the 1st of March as we have a single debit order run, which is the 1st working day of every month. Furthermore, please be advised that F-LTE is billed in advance; hence the invoice indicated the 7th as the due date; nevertheless, that invoice will be collected together with the March invoice on the 1st of March.
I hope this clears things up.
Kind regards,
AM
Best regards,
rR
renelda R's updateReviewer Update
09 Feb 2022, 17:18Please deduct that pro-rata invoice from my upfront payment as I am canceling my subscription with supersonic. This was not discussed with me and your level of communication is pathetic. I will not pay a cent more to you guys.
rR
renelda R's update09 Feb 2022, 17:18
Reviewer Update
Please deduct that pro-rata invoice from my upfront payment as I am canceling my subscription with supersonic. This was not discussed with me and your level of communication is pathetic. I will not pay a cent more to you guys.
Supersonic 's replyOfficial
09 Feb 2022, 17:44Good day Renelda,
Thank you for your response.
Our Terms and Conditions (Terms and Conditions - Supersonic) which were displayed before you signed up for F-LTE do cover every aspect of your query (cancellation, payments, etc).
Kind regards,
AM
Thank you for your response.
Our Terms and Conditions (Terms and Conditions - Supersonic) which were displayed before you signed up for F-LTE do cover every aspect of your query (cancellation, payments, etc).
Kind regards,
AM
Best regards,
Supersonic 's reply09 Feb 2022, 17:44
Official
Good day Renelda,
Thank you for your response.
Our Terms and Conditions (Terms and Conditions - Supersonic) which were displayed before you signed up for F-LTE do cover every aspect of your query (cancellation, payments, etc).
Kind regards,
AM
Thank you for your response.
Our Terms and Conditions (Terms and Conditions - Supersonic) which were displayed before you signed up for F-LTE do cover every aspect of your query (cancellation, payments, etc).
Kind regards,
AM
Best regards,