Supersonic - Network with the worst Client service & support

I Just want to share my utter disappointment and frustration with supersonic's client service and overall support system's.

1. If you run out of data on their LTE broadband service and load a top-up via the client terminal it takes up to 10 hours before your connection is restored. With other networks - 30min at most.

2. After almost 2 hours of waiting for the top-up to take affect, I eventually tried to call the customer service line to see if they can resolve it (as the WhatsApp portal can't help and constantly refers me to the call center) and After waiting inline for almost 30 min. My call is answered and within 30s with no clear communication I was put on hold and my call dropped soon after. So now I am back in line, still with no internet connection, and it's almost 3 hours later after initial top-up!

3. I am still waiting to for a billing issue to be resolved. When I for the first time tried to top-up our service in last month. The online client portal or WhatsApp system did not work so I bought an top-up from the website. Payed with my card and got the invoice via email. Only again to find no top-up to have taken effect, so again I was busy with customer support and eventually got one off the technicians to manually do it from their side. Now earlier this month I pulled my upcoming invoice, just to find I was charged for the top-up that was loaded manually, after already paying for it online!

I am really not happy with supersonic's service in any of the area's; Customer support or online portal services. Their just another great example of a system / service built without out the proper piloting and system testing before launching it to the general public. You may have fast internet, but super slow everything else and I am seriously considering moving back to Telkom, at least with them I did not have to struggle with something as simple as a data top-up.

Regards,

Burry van der Vyver