TM
Themba M
1 reviews | Active since Mar 2021
29 Mar 2021, 12:20
Supersonic network sucks
Im really disappointed in their service. I got my FLTE router last week and everytime i connect, especially in the mornings(between 12:30-06:00) I keep getting locked out. I have never moved the router ever since connecting. This now means that my night data is useless as everynight when i try connect, Guess what its LOCKED!!!!!!!!! Now its, 12:18PM and ur network is offline. How am i supposed to get any work done?????
Helpful (0)
Replies (10)0
Replies (10)
Supersonic 's replyOfficial
29 Mar 2021, 12:47Good day, Themba M.
My sincere apology for the inconvenience caused.
Kindest Regards,
Joshua
My sincere apology for the inconvenience caused.
Kindest Regards,
Joshua
Best regards,
Supersonic 's reply29 Mar 2021, 12:47
Official
Good day, Themba M.
My sincere apology for the inconvenience caused.
Kindest Regards,
Joshua
My sincere apology for the inconvenience caused.
Kindest Regards,
Joshua
Best regards,
Supersonic 's replyOfficial
29 Mar 2021, 12:48Good day, Themba,
Kindly note, The router has been unlocked. Kindly wait for 60mins and check your internet after restarting the router. Restart means switch off router and switch it on.
Regards,
Joshua
Kindly note, The router has been unlocked. Kindly wait for 60mins and check your internet after restarting the router. Restart means switch off router and switch it on.
Regards,
Joshua
Best regards,
Supersonic 's reply29 Mar 2021, 12:48
Official
Good day, Themba,
Kindly note, The router has been unlocked. Kindly wait for 60mins and check your internet after restarting the router. Restart means switch off router and switch it on.
Regards,
Joshua
Kindly note, The router has been unlocked. Kindly wait for 60mins and check your internet after restarting the router. Restart means switch off router and switch it on.
Regards,
Joshua
Best regards,
TM
Themba M's updateReviewer Update
29 Mar 2021, 13:20I can see that the status on my connection now says clear, but its still offline. but I will wait for the 60 min and come back to you. Hopefully it should be up by then.
TM
Themba M's update29 Mar 2021, 13:20
Reviewer Update
I can see that the status on my connection now says clear, but its still offline. but I will wait for the 60 min and come back to you. Hopefully it should be up by then.
TM
Themba M's updateReviewer Update
29 Mar 2021, 13:52Hi Joshua
I still have no connection. The route is no longer red but blue now but im still offline. Whats the way foward then?
I still have no connection. The route is no longer red but blue now but im still offline. Whats the way foward then?
TM
Themba M's update29 Mar 2021, 13:52
Reviewer Update
Hi Joshua
I still have no connection. The route is no longer red but blue now but im still offline. Whats the way foward then?
I still have no connection. The route is no longer red but blue now but im still offline. Whats the way foward then?
TM
Themba M's updateReviewer Update
29 Mar 2021, 14:52Joshua Its been an two hours now and the network says its online and status is clear but i do not have connectivity as yet. I have followed your steps and its just not working.
TM
Themba M's update29 Mar 2021, 14:52
Reviewer Update
Joshua Its been an two hours now and the network says its online and status is clear but i do not have connectivity as yet. I have followed your steps and its just not working.
Supersonic 's replyOfficial
29 Mar 2021, 15:41Hi Themba.
Please confirm if your device is connected to the Wifi which you are testing from, as on the system shows online and active and data being used.
Regards,
Joshua
Please confirm if your device is connected to the Wifi which you are testing from, as on the system shows online and active and data being used.
Regards,
Joshua
Best regards,
Supersonic 's reply29 Mar 2021, 15:41
Official
Hi Themba.
Please confirm if your device is connected to the Wifi which you are testing from, as on the system shows online and active and data being used.
Regards,
Joshua
Please confirm if your device is connected to the Wifi which you are testing from, as on the system shows online and active and data being used.
Regards,
Joshua
Best regards,
TM
Themba M's updateReviewer Update
29 Mar 2021, 15:44Hi Joshua
I see it says im online and everything is okay but i dont have connectivity. The devices im using here are my phone and smart tv. The auto connect to the network and even when running a connection test on the tv it comes back negative.
I see it says im online and everything is okay but i dont have connectivity. The devices im using here are my phone and smart tv. The auto connect to the network and even when running a connection test on the tv it comes back negative.
TM
Themba M's update29 Mar 2021, 15:44
Reviewer Update
Hi Joshua
I see it says im online and everything is okay but i dont have connectivity. The devices im using here are my phone and smart tv. The auto connect to the network and even when running a connection test on the tv it comes back negative.
I see it says im online and everything is okay but i dont have connectivity. The devices im using here are my phone and smart tv. The auto connect to the network and even when running a connection test on the tv it comes back negative.
TM
Themba M's updateReviewer Update
29 Mar 2021, 15:46I did rest the phone and tv just to be sure and have been doing so every 5 minutes
TM
Themba M's update29 Mar 2021, 15:46
Reviewer Update
I did rest the phone and tv just to be sure and have been doing so every 5 minutes
TM
Themba M's updateReviewer Update
29 Mar 2021, 17:28I downloaded the speed testing app and it says im not connected to the network
TM
Themba M's update29 Mar 2021, 17:28
Reviewer Update
I downloaded the speed testing app and it says im not connected to the network
Supersonic 's replyOfficial
30 Mar 2021, 09:56Hi Themba.
Please send me a screenshot of the WIFI network you are connected to, please send it to ***
Please send me a screenshot of the WIFI network you are connected to, please send it to ***
Best regards,
Supersonic 's reply30 Mar 2021, 09:56
Official
Hi Themba.
Please send me a screenshot of the WIFI network you are connected to, please send it to ***
Please send me a screenshot of the WIFI network you are connected to, please send it to ***
Best regards,