Supersonic... need more be said?

Again, a poor interaction with Supersonic. My line has gone down, for an unknown reason and I was told they would contact the relevant people and have an answer that evening (27/01/19). I called after 13h00 on 28/01/19 to find myself speaking to a lady named Gloria who said that nothing had been escalated from their side. She was then to send ANOTHER message to get information, but still nothing. I opened the MES box near my house, where my fiber line ends (apparently 40m down the road from my house is what they consider FTTH), to find it was firstly unlocked, full of mud and sediment and my router was lying on the floor and the RJ45 connector was wet and full of mud...

I am now horribly disappointed in the service and the way Supersonic/Smartvillage/MTN do business...