UC
Ursula C
1 reviews | Active since Jun 2011
03 Jun 2023, 08:54
Supersonic must be going broke or they are ****mers!
The total incompetence of the bafoons at Supersonic continues, they give you confirmation that the CANCELLED contract is indeed going to be cancelled and then they BILL you for a service that was cancelled nearly 2 MONTHS BEFORE. WTAF? Do you people have a braincell between you to actually get things right?
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
03 Jun 2023, 10:12Good Day Kaylee Campbell.
Thank you for contacting Supersonic Fibre. To apologize for the inconvenience caused.
Kindly be advised that we have managed to look into your query as we have picked your cancellation request for both your On-The-Go SIM card deal, as it was sent on the 14th April 2023. Please be aware that as part of your terms and conditions, you are required to service a one-month calendar notice which is the month of May 2023, hence cancellation will take place on the 31st May 2023. Please visit our website terms and conditions https://supersonic.co.za/terms-and-conditions/ and click an option
On The Go Internet Product Terms and Conditions
10. Cancellation Rules
Regards,
Supersonic Fibre.
Supersonic 's reply03 Jun 2023, 10:12
Official
Good Day Kaylee Campbell.
Thank you for contacting Supersonic Fibre. To apologize for the inconvenience caused.
Kindly be advised that we have managed to look into your query as we have picked your cancellation request for both your On-The-Go SIM card deal, as it was sent on the 14th April 2023. Please be aware that as part of your terms and conditions, you are required to service a one-month calendar notice which is the month of May 2023, hence cancellation will take place on the 31st May 2023. Please visit our website terms and conditions https://supersonic.co.za/terms-and-conditions/ and click an option
On The Go Internet Product Terms and Conditions
10. Cancellation Rules
Regards,
Supersonic Fibre.
UC
Ursula C's updateReviewer Update
03 Jun 2023, 10:25Dear ****face, please note that you had the whole of MAY as the cancellation month and you have now billed me for JUNE - get your **** together!
UC
Ursula C's update03 Jun 2023, 10:25
Reviewer Update
Dear ****face, please note that you had the whole of MAY as the cancellation month and you have now billed me for JUNE - get your **** together!
UC
Ursula C's updateReviewer Update
03 Jun 2023, 10:29 Good day
Trust that you well and keeping safe.
This email serves as confirmation that your services will be terminated on the 31 May 2023.
Warm regards,
Tebelelo Maitisa
Retentions Agent
*** | www.mtn.co.za
Trust that you well and keeping safe.
This email serves as confirmation that your services will be terminated on the 31 May 2023.
Warm regards,
Tebelelo Maitisa
Retentions Agent
*** | www.mtn.co.za
UC
Ursula C's update03 Jun 2023, 10:29
Reviewer Update
Good day
Trust that you well and keeping safe.
This email serves as confirmation that your services will be terminated on the 31 May 2023.
Warm regards,
Tebelelo Maitisa
Retentions Agent
*** | www.mtn.co.za
Trust that you well and keeping safe.
This email serves as confirmation that your services will be terminated on the 31 May 2023.
Warm regards,
Tebelelo Maitisa
Retentions Agent
*** | www.mtn.co.za
Supersonic 's replyOfficial
03 Jun 2023, 10:45Thank you for contacting Supersonic Fibre.
Kindly be advised that, there's no invoice for the month of June 2023. Last invoice was sent was for the month of May 2023 and debit order came back unpaid on May 2023, and that amount will be debit order on 1st June 2023. Please login into the customer portal and you will last invoice sent was for May 2023
Supersonic 's reply03 Jun 2023, 10:45
Official
Thank you for contacting Supersonic Fibre.
Kindly be advised that, there's no invoice for the month of June 2023. Last invoice was sent was for the month of May 2023 and debit order came back unpaid on May 2023, and that amount will be debit order on 1st June 2023. Please login into the customer portal and you will last invoice sent was for May 2023
UC
Ursula C's updateReviewer Update
03 Jun 2023, 12:53And yet you made 2 attempts to deduct from my account and I have now had to pay unpaid fees twice - you really are a bunch of useless ****s.
Will be good riddance to **** service
Will be good riddance to **** service
UC
Ursula C's update03 Jun 2023, 12:53
Reviewer Update
And yet you made 2 attempts to deduct from my account and I have now had to pay unpaid fees twice - you really are a bunch of useless ****s.
Will be good riddance to **** service
Will be good riddance to **** service