SUPERSONIC / MTN unable to solve query
I have returned by ROUTER to SUPERSONIC in Randburg, which I have proof that they received it - this happened in July 2023 already. I invoice was isssued by them on 24 July for the returned router. Various calls to their call centre was made and a ticket was created on 16 November to have the invoice deleted, but up to today - 2 February 2024 - it has not been done. Call centre number does not ring and the whatsapp service is not working.
They are in one word PATHETIC !!!
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Supersonic 's replyOfficial
02 Feb 2024, 13:53Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply02 Feb 2024, 13:53
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
's updateReviewer Update
02 Jun 2025, 15:01No Feedback received that this has been sorted. If I log on to Supersonic, the invoice is still listed there. !!!
's update02 Jun 2025, 15:01
Reviewer Update
No Feedback received that this has been sorted. If I log on to Supersonic, the invoice is still listed there. !!!