Supersonic / MTN sucks

When Supersonic took over the MTN fibre, they promised that things would be different. Guess what? Nothing changed. Since September this year, my fibre has been down on average 3 days a month. This is frustrating and costly because I now have to use my mobile data. Supersonic blames the MTN servers, so they too are not taking any responsibility for their service. There's still not credit on offer and the Call Centres have no clue how to assess your problem. I've contacted them 4 times today...1st time they had no idea what was wrong and informed me that Huawei would contact me because my router may be faulty, 2nd time they told me there was a fault in my area (Lonehill), 3rd time they told me the fault was with MTN's server. The call centre still cannot give any status updates. The service truly sucks