AC
Alan C

1 reviews | Active since Feb 2012

16 Jun 2022, 14:22

Supersonic / MTN: Once great, now sucks.

After a glowing review on 03 Mar 2021, sadly I need to write a different review today. For nearly two years the F-LTE service was excellent. For the past 2-3 weeks, it's fine during the day, but from around 3pm it gets slower and slower. From a peak of up to 90-100 Mbps, it drops to 1-2 Mbps by 8pm. This is not explained away as "speed is a tricky subject". 1-2 Mbps is just about useless. In desperation I app**** for AirFibre. It was delivered and installed on Sunday. Connection is supposed to be same-day. It's now 4 days later. Nothing. I have called numerous times for both issues. "We apologise and will get back to you." or "We have notified the project manager and will get back to you." Turns out, I have to phone the next day to get told the same thing.

The only thing that keeps me from cancelling is the lack of competition in the area. With fibre imminent,

0
Replies (3)
Supersonic
Supersonic 's reply16 Jun 2022, 14:38
Official
Good Day, Thank you for contacting us. Kindly send us a direct message so that we can assist you further with your query. Regards Supersonic
AC
Alan C's update18 Jun 2022, 09:39
Reviewer Update
So I posted a private reply. Shockingly I was not contacted and the problem remains unresolved.
AC
Alan C's update18 Jun 2022, 15:18
Reviewer Update
I’m done. Sent a cancellation email for both Air-Fibre and F-LTE. May we never cross paths again.