AS
Ana S

1 reviews | Active since Nov 2022

30 Jan 2024, 12:42

Supersonic mtn is the worst

I have had issues with this company for the past few months. I paid R999 per month for ridiculous speeds like 2mbps when it shouldn't be. I had to phone and ask to be assisted. They finally sent me a new router which was a used router and 3 days after delivery router stopped working luckily I had a spare to use. They swopped the router for a new one now and still speed issues and connection problems. Every 5mins goes off and I need to wait for connection. They switched off my services yesterday afternoon and I am still sitting dealing at 12:40pm today to find out They suspended my services as they thought I didn't pay but my debit order was taken off on Saturday. They asked me to do something with reseting it which I did worked for 2mins that I had connection and I'm back at not having internet connection while I am working at home. When is this going to stop? The worst service and I do not recommend it at all

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Replies (1)
Supersonic
Supersonic 's reply30 Jan 2024, 12:52
Official
Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.