PE
Perpetual E
1 reviews | Active since May 2024
21 May 2024, 10:45
Supersonic (MTN) Home Fibre Network
I app**** for my home fibre network through MTN and was impressed by the quick installation, which was completed in just five days. However, it took almost over a month for my WiFi router to be delivered. This was quite frustrating, especially since I received a tax invoice from Supersonic for a service I wasn't yet able to use. I requested a refund which is still being processed. After making several calls and e-mails to both Supersonic and MTN, Vanessa from Supersonic reached out and was very helpful through the WhatsApp chat platform and ensured the router was promptly delivered by RAM. Finally, I am happily connected with no buffering.
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Replies (1)Supersonic 's replyOfficial
24 May 2024, 16:26Good day, Perpetual,
Thank you so much for taking the time to provide your feedback.
Furthermore, I have requested our billing department to assist with processing the credit note for the invoice in question.
Kind regards,
AM
Thank you so much for taking the time to provide your feedback.
Furthermore, I have requested our billing department to assist with processing the credit note for the invoice in question.
Kind regards,
AM
Supersonic 's reply24 May 2024, 16:26
Official
Good day, Perpetual,
Thank you so much for taking the time to provide your feedback.
Furthermore, I have requested our billing department to assist with processing the credit note for the invoice in question.
Kind regards,
AM
Thank you so much for taking the time to provide your feedback.
Furthermore, I have requested our billing department to assist with processing the credit note for the invoice in question.
Kind regards,
AM
