PE
Perpetual E

1 reviews | Active since May 2024

21 May 2024, 10:45

Supersonic (MTN) Home Fibre Network

I app**** for my home fibre network through MTN and was impressed by the quick installation, which was completed in just five days. However, it took almost over a month for my WiFi router to be delivered. This was quite frustrating, especially since I received a tax invoice from Supersonic for a service I wasn't yet able to use. I requested a refund which is still being processed. After making several calls and e-mails to both Supersonic and MTN, Vanessa from Supersonic reached out and was very helpful through the WhatsApp chat platform and ensured the router was promptly delivered by RAM. Finally, I am happily connected with no buffering.

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Replies (1)
Supersonic
Supersonic 's reply24 May 2024, 16:26
Official
Good day, Perpetual,
Thank you so much for taking the time to provide your feedback.
Furthermore, I have requested our billing department to assist with processing the credit note for the invoice in question.
Kind regards,
AM