Supersonic MTN
I bought this 4G LTE uncapped package 2 weeks ago. The speed is great. The aftersales service is very poor. Got the router up and running on Thursday 4 March. Had internet without issues until Saturday morning of 6 March. It disconnected and stayd that way until now 9 March. I called numerous times but did not receive a solid answer as to what the problem is because they told me they are not sure. It picks up the network but does not connect to it. Now this is bad service. Having a router 5 fays and being offline for 4 of those days is just pathetic.
Very unhappy customer
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Replies (1)Supersonic 's replyOfficial
09 Mar 2021, 10:05Good day Jacques.
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to get this resolved as a matter of urgency.
Kindest Regards,
Joshua
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to get this resolved as a matter of urgency.
Kindest Regards,
Joshua
Supersonic 's reply09 Mar 2021, 10:05
Official
Good day Jacques.
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to get this resolved as a matter of urgency.
Kindest Regards,
Joshua
My sincere apology for the inconvenience caused. I will be in contact with the relevant departments to get this resolved as a matter of urgency.
Kindest Regards,
Joshua
