MN
Michelle N

1 reviews | Active since Jan 2020

26 Feb 2021, 07:43

SUPERSONIC / MTN

Had LTE with Supersonic cancelled contract when fibre was installed. Confirmed with cancellations department, no cancellations fee is due, account is up to date, i just need to return router or they collect. Recieved a sms that they are deducting R1698.99 which is called a "clawback" meaning that they wouldve made that xtra money if i continued with my account. No invoice or e-mail received for explanation of the fees deducted! Their accounts department from the beginning could not even get or explain their invoices, i had to help them right and it took 2 months to get my account sorted out! MTN & Supersonic is a no no.! Service is terrible. Accounts is terrible! Stay away from Supersonic! They have no clue how to run their business. Every end of month i had to check my gigs how much was left and on the new month i had to call them to rectify my gigs, lucky i made screenshots before & after! Supersonic / MTN are useless! Dont even think of signing up with them! You will end up taking blood pressure pills with them!

0
Replies (1)
Supersonic
Supersonic 's reply26 Feb 2021, 11:52
Official
Good day Michelle N.

We are sincerely sorry for the unsatisfactory service you have received. We will follow up on your behalf so that this can be resolved for you.

Kind regards
Joshua.