CM
Clive M
1 reviews | Active since May 2021
14 May 2021, 15:16
Supersonic MTN
We have recently changed over from an ADSL line to LTE. Well the service and technical support has been a joke to say the least. You call their call centre to resolve the issue and all you get is " We will escalate the matter and have someone call you back" Well Supersonic i am now done with waiting for this to be resolved. Not one person can actually sort this out and the issue gets passed on to the next person who has no authority to fix the problem. Just not good enough as we have been without Wifi for almost 2 weeks now . GET SOMEONE TO RESOLVE OUR ISSUES .
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
14 May 2021, 15:20Good day Clive.
My sincere apologies for the frustration caused.Kindly allow me a moment to follow up on your issue.
Kind regards, Sandra
My sincere apologies for the frustration caused.Kindly allow me a moment to follow up on your issue.
Kind regards, Sandra
Supersonic 's reply14 May 2021, 15:20
Official
Good day Clive.
My sincere apologies for the frustration caused.Kindly allow me a moment to follow up on your issue.
Kind regards, Sandra
My sincere apologies for the frustration caused.Kindly allow me a moment to follow up on your issue.
Kind regards, Sandra
CM
Clive M's updateReviewer Update
14 May 2021, 16:46Just not good enough! Still no reply or any call back. Let me guess its Friday afternoon and theres no one to assist us with the problem until Monday again. Service is a joke . Not even Mr Metz here is some free data for the inconvenience so that you have wifi for the time being. We paid for a service and still have to pay extra to be able to connect to wifi. I am waiting for your call back so lets see!
CM
Clive M's update14 May 2021, 16:46
Reviewer Update
Just not good enough! Still no reply or any call back. Let me guess its Friday afternoon and theres no one to assist us with the problem until Monday again. Service is a joke . Not even Mr Metz here is some free data for the inconvenience so that you have wifi for the time being. We paid for a service and still have to pay extra to be able to connect to wifi. I am waiting for your call back so lets see!