HV
Heino V
1 reviews | Active since May 2012
02 Mar 2023, 09:32
Supersonic, more like Superpathetic
I have already shared my experience with Supersonic (The worst service provider). I have tried cancelling with them, since 18 Feb and was notified via automated response that someone would contact me with 5-7 days. Not one phone call received. I still had to pay them the R1000 bill for March. Only shows that they are on the break to go bankrupt since they dont want to cancel my contract. If I dont receive the proper exit out my contract, I will inform the Ombudsman and NCR of everything and your pathetic service and lack of professionalism.
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Replies (2)
Supersonic 's replyOfficial
02 Mar 2023, 13:52Good day
Thank you for contacting Supersonic Fiber. We apologize for the frustration caused.
Kindly be advised your cancellation request has been acknowledged by our cancellation team; hence, we could see the cancellation was sent on February 18, 2023, and the month of March 2023 is your one-month calendar notice, hence your services will be suspended on March 31, 2023. Please be advised they will be an agent that will contact you from our cancellation team to assist you further.
Regards
Supersonic Fibre.
Supersonic 's reply02 Mar 2023, 13:52
Official
Good day
Thank you for contacting Supersonic Fiber. We apologize for the frustration caused.
Kindly be advised your cancellation request has been acknowledged by our cancellation team; hence, we could see the cancellation was sent on February 18, 2023, and the month of March 2023 is your one-month calendar notice, hence your services will be suspended on March 31, 2023. Please be advised they will be an agent that will contact you from our cancellation team to assist you further.
Regards
Supersonic Fibre.
HV
Heino V's updateReviewer Update
07 Mar 2023, 12:07Please send me an email confirmation the cancellation. I need this on record from your company. Also, since I have paid for a full month already and cancelled effectively on 18 Feb, kindly advise if you could surrender and close your line earlier. Please confirm if surrender of the line can be on the 20 March 2023, for me to move over to the new ISP. Thank you
HV
Heino V's update07 Mar 2023, 12:07
Reviewer Update
Please send me an email confirmation the cancellation. I need this on record from your company. Also, since I have paid for a full month already and cancelled effectively on 18 Feb, kindly advise if you could surrender and close your line earlier. Please confirm if surrender of the line can be on the 20 March 2023, for me to move over to the new ISP. Thank you