Supersonic? More like SUBsonic…

It has been 22 days since I placed my order. They said it would take 7-14 days to supply a router and get the internet up and running. The router got delivered last week, but only after me having to phone and try to find out what's happening. I phoned again last week, spoke to Margaret Nyathi, who said she would escalate the request. I had to phone again yesterday because I didn't get any feedback. I got told again that the order would be escalated. I phoned again today because there was no feedback, spoke to Nhlanhla, who basically shrugged her shoulders and said that the order has been placed with Metrofibre and that it would take 7-14 days, and that there's nothing else she can do.

I cancelled my contract existing ISP – Cell C –immediately after contacting Supersonic on 29 July, but at this rate I'm not going to get my new internet up and running by the time the Cell C service gets terminated on 31 August.

My current fibre provider is Metrofibre, and that isn't changing, so I don't see where the delay is?