Supersonic.... More like SUBPAR

Item: Supersonic
Rating: 1
Author: Warren G

It has now been 3 months and my fibre is still not working. Everytime I call they say they have opened a case and will get back to me. Well weeks go by with me chasing them and frankly their customer service is appalling!

They constantly try to shift the blame and even wanted me to go and buy the ethernet cable and setup the router myself, rather than sending a tech to do it.

The icing on the cake is that during this whole period they have been sending me bills despite the service not being active!

I will most certainly not recommend them to anyone. Stay safe don't stay supersonic

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

24 Mar 2021, 12:03

Good day Warren G,

My sincere apology for the delays and inconvenience caused. I will be in contact with the relevant departments to get this resolved.

Kindest Regards,
Joshua

Supersonic 's reply24 Mar 2021, 12:03

Official

Good day Warren G,

My sincere apology for the delays and inconvenience caused. I will be in contact with the relevant departments to get this resolved.

Kindest Regards,
Joshua

Warren G's updateReviewer Update

24 Mar 2021, 17:51

I have had bills sent to my email from December 2020. If you look at your records, a technician came last week to finally install the fibre. Despite this I still don't have working fibre.

So why am I expected to pay for that time?

Im very close to moving on to another provider

Warren G's update24 Mar 2021, 17:51

Reviewer Update