MG
Mark G
1 reviews | Active since Sept 2020
19 Sept 2020, 12:33
Supersonic more like ****sonic
What a terrible experience trying to deal with this provider. We had no WIFI for over a month. And with lockdown WIFI is a necessity for work, school etc. Trying to get through to someone to tell me what the hell is going on is one of the most frustrating experiences I’ve encountered. I would highly advise those who have accounts with them to switch providers because when something goes wrong with them it causes such aggravation.
My problem is still not sorted, no ‘manager’ has the decency to just give me a call and explain the ****** situation. You can’t run your Customer Service like this. It’s a downright disgrace. Supersonic more like ****sonic
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
19 Sept 2020, 14:29 Hello Mark,
I do apologize for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Sandra
I do apologize for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Sandra
Best regards,
Supersonic 's reply19 Sept 2020, 14:29
Official
Hello Mark,
I do apologize for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Sandra
I do apologize for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Sandra
Best regards,
Supersonic 's replyOfficial
19 Sept 2020, 14:55Hello Mark, Kindly confirm your mobile number and your supersonic account number as we have tried contacting you on the number supp****, however it goes to someone else.
Regards
Supersonic
Regards
Supersonic
Best regards,
Supersonic 's reply19 Sept 2020, 14:55
Official
Hello Mark, Kindly confirm your mobile number and your supersonic account number as we have tried contacting you on the number supp****, however it goes to someone else.
Regards
Supersonic
Regards
Supersonic
Best regards,