SuperSonic? More like SnailsPace.

These people have the worst customer service and system I've ever dealt with. The only reason I still have their services is because they're the ONLY provider with signal in my area.

Let's start:

I bought a R250 20GB topup. To proceed with anything payment must be done via a gateway. At the end of the month, guess who invoiced me AGAIN and charged me AGAIN. Yes. This "company".

I bought another R149 topup....and guess what???? yeah I'll leave your imagination to do the job.

Now I was on the phone with a technician solving this. I told him I "wanted to upgrade" but I'm waiting for this ******* to be sorted out before I decide...guess who got autoupgraded without consent ? ME

Oh and best part. They invoiced me for 2 months but FORGOT TO CHARGE MY ACCOUNT. So guess who got debited R3000 at the beginning of the third month after reminding them that they don't know what they're doing? Me.

Now I bought another topup like a week ago before I reached my cap....guess who's account and cap got reset without the topup i paid for =) Me again.

and their usage portal updates only when it feels like it. So it's not even a live or accurate account of anything. For all I know i actually used my topup and was told it was still valid.

and their response times are disgusting. I emailed the accounts and billings teams and got no responses from them. Can't understand how this company functions.