Supersonic Monopoly

I type this in sheer frustration! I app**** to Supersonic for my fibre installation. Initially they told me there was no fibre in my complex even though my previous TWO tenants had both enjoyed fibre. When they finally accept that they are the ONLY service provider, they have me complete the application. I spent 10 mins 14 secs on 8 September on the phone and I have wasted 13 mins 43 seconds of my life today on the phone to a Supersonic Agent. What a joke. Net result, they put you back in the queue for one of their SuperStars to answer the phone if you have enough airtime on your cell to wait. But there of course is the point. MTN are making money every time I have to call them. I receive apologies from contact centre staff and some tell me they have escalated this issue. As of today, I am no closer to understandIng WHEN WILL THEY DO THE INSTALLATION?