Supersonic Madness

Supersonic Madness I have been with supersonic fibre since 29 November 2024. We agreed that my debit order date would be the 25th of every month. I expected to pay some sort of pro rata amount for those few days in November. I received my first invoice from supersonic on the 23 December 2024 for the amount of R729 which is the amount we agreed on for my product. I paid this amount on the 25th December and every month thereafter. Every invoice that supersonic emails to me states that my balance due is R729. In January I noticed that supersonic tries to debit my account for R1556.60. I queried this on the supersonic website and a ticket was created. I was then emailed a statement which showed my balance due was R48,60. But still every month after this they try to debit R1556.60, regardless of every invoice they send me which states my balance due is R729 which I have been paying every month without fail. After many attempts of trying to call and get through to supersonic, yesterday I received an email from supersonic notifying me of the suspension of my account. Today I was finally able to get in touch with them which was no help at all. The lady I spoke to could not explain to me why every month around the 22nd or 33rd I receive an invoice which shows my amount due as R729. She kept going on about my account is in arrears, when supersonic tries to debit me with R1556.60 the debit order bounces so I’m owing, but she just cannot explain why my invoices and statement received after logging a ticket does not show this amount of R700 and some change that I am apparently owing. Then she goes to say that I am paying in advance and not arrears, which number 1 I was not made aware of and number two AGAIN does not show on any of my invoices received. What blew my mind was when she said that my invoices will not show my previous owing amount and again keeps going on about what supersonic has been trying to debit my account with. From my very first invoice, to my last the amount stays the same, which I pay every month without fail. I have all these invoices and POP’s that I don’t kind sharing. All she could tell me was that my account would remain suspended until I do payment for this R700 and some change that just blew in from nowhere. I REFUSE. I was never at fault. Invoices from supersonic proves that the fault does not lie with me!