DS
Dean S
1 reviews | Active since Jun 2021
28 Jun 2021, 23:04
Supersonic lte still no response and money taken
Today you deducted R998.98 off my bank account, there has been no communication or resolution to this issue, I have phoned about 50 times and can get no answer, this is not fair I sent in a cancellation email over two weeks ago and have heard nothing back, it seems you have no interest in resolving my issue. I think I need to take this to the consumer's bureau it's really not fair that you can just take my money like this without doing anything about my issue. Very disappointing
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
29 Jun 2021, 07:44 Good morning Dean S. Thank you for reaching out to supersonic fibre. My sincere apologies for the frustration caused. We will follow up on your behalf and advise.
Kind regards.
Thando.
Kind regards.
Thando.
Supersonic 's reply29 Jun 2021, 07:44
Official
Good morning Dean S. Thank you for reaching out to supersonic fibre. My sincere apologies for the frustration caused. We will follow up on your behalf and advise.
Kind regards.
Thando.
Kind regards.
Thando.
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Dean S's updateReviewer Update
29 Jun 2021, 10:25I understand that it is still pending but surely I wouldn't be charged this huge amount for nothing, you need to refund me my full month subscription fee for services I will not be receiving. This is not acceptable service there has been no assistance or resolution to my issues but you wasted no time in taking my money this is tantamount to theft. I need a resolution to this issue I don't think anybody in RSA in its current state can afford to give R998.98 away for free I need you to refund my money.
DS
Dean S's update29 Jun 2021, 10:25
Reviewer Update
I understand that it is still pending but surely I wouldn't be charged this huge amount for nothing, you need to refund me my full month subscription fee for services I will not be receiving. This is not acceptable service there has been no assistance or resolution to my issues but you wasted no time in taking my money this is tantamount to theft. I need a resolution to this issue I don't think anybody in RSA in its current state can afford to give R998.98 away for free I need you to refund my money.
DS
Dean S's updateReviewer Update
30 Jun 2021, 01:25I am requesting a refund as I have not been able to use the service properly since I received the sim and router,I paid in full for the first month and activation and I was willing to accept the fact that I cannot use the service
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Dean S's update30 Jun 2021, 01:25
Reviewer Update
I am requesting a refund as I have not been able to use the service properly since I received the sim and router,I paid in full for the first month and activation and I was willing to accept the fact that I cannot use the service