CD
Clint D

1 reviews | Active since Nov 2020

26 Nov 2020, 16:14

Supersonic LTE shocking service!!!

I cancelled my service with Supersonic in April 2020 yet they continue billing me and debiting my account. I have escalated this multiple times and Supersonic themselves confirm every time that I no longer have a subscription with them. I received a refund only to be debited again every month thereafter. I have 3 case numbers and have been assured that the issue will be resolved. Supersonic said someone will call me back to confirm cancellation and refund but this never happens! Don’t sign up with Supersonic! ******* that take your money for no reason at all!

0
Replies (2)
Supersonic
Supersonic 's reply26 Nov 2020, 17:32
Official
Hello Clint, 

Sorry for the inconvenience caused. Kindly note that we I have escalated your complaint to the cancellations and billing department and we will have this resolved for you as soon as possible. 

Regards,
Sandra 
CD
Clint D's update02 Feb 2021, 08:11
Reviewer Update
This dispute has still not been resolved and Supersonic continue to debit my account. I have now submitted a complaint with the Consumer Goods & Services Ombud