KL
Karen L
1 reviews | Active since Mar 2017
02 Apr 2021, 09:34
Supersonic *****!!!
Well now I am truly peeeed off! After numerous conversations with Supersonic agents and all the apologies for such bad service I sit here on my couch and note that they have debited my account for services not rendered. I was guaranteed that a debit order would not go off my account and I would actually be credited because of no connection. A promise was made to send me an email acknowledging my cancellation of my debit order mandate which was not fulfilled. How dare you Supersonic? You are taking bread and butter off people's tables while you are sitting in your ivory towers! Shame on you! ****** *******s!
Helpful (0)
Replies (8)0
Replies (8)
Supersonic 's replyOfficial
02 Apr 2021, 13:29Good afternoon Karen,
We sincerely apologize for the frustration caused. One of our agents is looking into your issue and will advise soon.
Kind regards
Patience
We sincerely apologize for the frustration caused. One of our agents is looking into your issue and will advise soon.
Kind regards
Patience
Best regards,
Supersonic 's reply02 Apr 2021, 13:29
Official
Good afternoon Karen,
We sincerely apologize for the frustration caused. One of our agents is looking into your issue and will advise soon.
Kind regards
Patience
We sincerely apologize for the frustration caused. One of our agents is looking into your issue and will advise soon.
Kind regards
Patience
Best regards,
Supersonic 's replyOfficial
02 Apr 2021, 13:33The request for credit with reference number CAS-513459-Y6Z4S2 is currently in progress with the billing department and being attended to. It was approved by the line manager yesterday .
Kind regards
Patience
Kind regards
Patience
Best regards,
Supersonic 's reply02 Apr 2021, 13:33
Official
The request for credit with reference number CAS-513459-Y6Z4S2 is currently in progress with the billing department and being attended to. It was approved by the line manager yesterday .
Kind regards
Patience
Kind regards
Patience
Best regards,
KL
Karen L's updateReviewer Update
08 Apr 2021, 10:42Patience,
where is my credit with reference number CAS-513459-Y6Z4S2 ????
where is my credit with reference number CAS-513459-Y6Z4S2 ????
KL
Karen L's update08 Apr 2021, 10:42
Reviewer Update
Patience,
where is my credit with reference number CAS-513459-Y6Z4S2 ????
where is my credit with reference number CAS-513459-Y6Z4S2 ????
KL
Karen L's updateReviewer Update
08 Apr 2021, 10:43 Patience,
where is my credit with reference number CAS-513459-Y6Z4S2 ????
where is my credit with reference number CAS-513459-Y6Z4S2 ????
KL
Karen L's update08 Apr 2021, 10:43
Reviewer Update
Patience,
where is my credit with reference number CAS-513459-Y6Z4S2 ????
where is my credit with reference number CAS-513459-Y6Z4S2 ????
KL
Karen L's updateReviewer Update
21 Apr 2021, 08:58Hi Patience
Please would you kindly tell me when my credit will be issued for zero service delivery that I have paid for? Reference number CAS-513459-Y6Z4S2. Also I hope my cancellation has been instituted and that NO other debit order will go off my account at the end of this month! I want my money back. Supersonic is not going to get away with this. I have kept this on private reply. I am willing to go much further than this! Supersonic and MTN will have the wrath of social media exposure as well as Carte Blanch! Please respond to my request immediately!
Please would you kindly tell me when my credit will be issued for zero service delivery that I have paid for? Reference number CAS-513459-Y6Z4S2. Also I hope my cancellation has been instituted and that NO other debit order will go off my account at the end of this month! I want my money back. Supersonic is not going to get away with this. I have kept this on private reply. I am willing to go much further than this! Supersonic and MTN will have the wrath of social media exposure as well as Carte Blanch! Please respond to my request immediately!
KL
Karen L's update21 Apr 2021, 08:58
Reviewer Update
Hi Patience
Please would you kindly tell me when my credit will be issued for zero service delivery that I have paid for? Reference number CAS-513459-Y6Z4S2. Also I hope my cancellation has been instituted and that NO other debit order will go off my account at the end of this month! I want my money back. Supersonic is not going to get away with this. I have kept this on private reply. I am willing to go much further than this! Supersonic and MTN will have the wrath of social media exposure as well as Carte Blanch! Please respond to my request immediately!
Please would you kindly tell me when my credit will be issued for zero service delivery that I have paid for? Reference number CAS-513459-Y6Z4S2. Also I hope my cancellation has been instituted and that NO other debit order will go off my account at the end of this month! I want my money back. Supersonic is not going to get away with this. I have kept this on private reply. I am willing to go much further than this! Supersonic and MTN will have the wrath of social media exposure as well as Carte Blanch! Please respond to my request immediately!
Supersonic 's replyOfficial
21 Apr 2021, 10:32Good day Karen,
Please note the credit has been approved and processed. I will be emailing you your updated statement and the new case number for the refund.
Kindest regards,
Joshua
Please note the credit has been approved and processed. I will be emailing you your updated statement and the new case number for the refund.
Kindest regards,
Joshua
Best regards,
Supersonic 's reply21 Apr 2021, 10:32
Official
Good day Karen,
Please note the credit has been approved and processed. I will be emailing you your updated statement and the new case number for the refund.
Kindest regards,
Joshua
Please note the credit has been approved and processed. I will be emailing you your updated statement and the new case number for the refund.
Kindest regards,
Joshua
Best regards,
KL
Karen L's updateReviewer Update
21 Apr 2021, 12:23Joshua
When will that be?
When will that be?
KL
Karen L's update21 Apr 2021, 12:23
Reviewer Update
Joshua
When will that be?
When will that be?
KL
Karen L's updateReviewer Update
21 Apr 2021, 12:28Joshua
Got the statement. Don't really understand! When will my bank account be credited? Great that I am in credit but I certainly don't need credit from Supersonic. I want my money back!
Got the statement. Don't really understand! When will my bank account be credited? Great that I am in credit but I certainly don't need credit from Supersonic. I want my money back!
KL
Karen L's update21 Apr 2021, 12:28
Reviewer Update
Joshua
Got the statement. Don't really understand! When will my bank account be credited? Great that I am in credit but I certainly don't need credit from Supersonic. I want my money back!
Got the statement. Don't really understand! When will my bank account be credited? Great that I am in credit but I certainly don't need credit from Supersonic. I want my money back!