1 reviews | Active since Sept 2020
Supersonic lacking too many simple Client satisfaction skills
(1) I was a previous client of Supersonic (2) Then I signed up 2nd time (3) Phoned numerous times because I did not receive the email link for the pre-payment (4) Eventually the agent advised use your old account details, that in itself was a nightmare, use your ID they said, didn't work, use your old account details they said, and when I phone in they say my account is suspended; how can it be suspended when I made the pre-payment and received my Router just last Friday. (5) In error I cancelled my services (6) A week or so later I realised I haven't received my router yet (7) Long story short they advised I cancelled (8) After much airtime used later and talking to the agents, I finally get an SMS from RAM Courier advising the router will be delivered (9) Router duly delivered 12:20 on Friday 12th March (10) Router is plugged in at the power, no internet (11) No panic, I phone Saturday morning, I am told not to worry, the router takes 24 hours for configuration. (12) I give it more time into Sunday because of load shedding. (13) Nightmare continues, numerous phone calls to the agents, NOW the customer service tells me the card is not Rica,d that is why it is not working. REALLY???? I give it time, still nothing
(14) I have phoned Supersonic so many times and every time get a different story; this morning the agent tells me the sim comes to us already Rica'd. REALLY??? The previous agent said we must phone in to Rica the sim (15) Do I still wish to continue with their services? Unfortunately yes, because they use MTN as a service provider; I live in a dip next to the mountains so MTN installed a tower which boosted the signal (16) A manager was supposed to call or email me back to sort out my gripes,,,,,Dololo, nothing,,,,,I AM STILL NOT ONLINE. (17)Lastly, no offence to them, they just work for your company; your agents are unfortunately just glorified phone operators, they cannot assist with anything other than open new accounts and log calls , everything is 24 to 48 hours, ,,,,,,,,,,for example, they said my card is not Rica'd, why do they not have Rica facilities??? Your company's agents should be trained and given more tools to run your company way more smoother/efficient than what it is at the moment; Equip them, there would be way less Hello Peter gripes on here, equip them to assist with faults not related to technical; I have dubbed them the 24 to 48 hour guys and gals. Try logging a call with a Netflix or a Microsoft or an Apple agent online, they have NO 24 Hours, THEY ARE EQUIPPED TO RESOLVE YOUR PROBLEM AS A FIRST RECEIVER OF THE QUERIE IN REAL TIME
ps - You should have a Panasonic app iso us going onto the website to look at your data usage,,,,,,,,,,well now, all your competitors green, red, blue etc,,,,,,,,have apps
My sincere apology for the delays and inconvenience caused. I will be in contact with the relevant departments to get the resolution as a matter of urgency.
Kindest regards,
Joshua
My sincere apology for the delays and inconvenience caused. I will be in contact with the relevant departments to get the resolution as a matter of urgency.
Kindest regards,
Joshua
I have spent too many Rands in airtime to your call centre. If you cannot fix my problem maybe after all this time perhaps its time for you to close shop if it takes this many days now into weeks to get my router up and running!!!!!!
Do you realise there have been TEN MESSAGES between us and still no query resolution. NOTHING you have asked me to do thus far have not worked
I have spent too many Rands in airtime to your call centre. If you cannot fix my problem maybe after all this time perhaps its time for you to close shop if it takes this many days now into weeks to get my router up and running!!!!!!
Do you realise there have been TEN MESSAGES between us and still no query resolution. NOTHING you have asked me to do thus far have not worked
WHAT????? A new sim delivered????????♀️????????♀️????????♀️????????????????????????, FOR WHAT????♀️????♀️????♀️I ALREADY HAVE ONE, JUST SWAP IT ON YOUR SYSTEMS????????♀️????????♀️????????
Alas, surely this is not smart query resolution. You guys should hire forward thinking Query resolution Heads, really you should,,,,,,your solutions to queries are so 19 hundred whatever years ago, when we were still in the dark ages of technology. Your company’s handling of matters (mine) has left my mouth open in shock and disbelief, no words
So the outcome is you sent me a different sim to the one on your system as per your email. If your company was smart, That would actually be no sweat you know, because This incorrect sim is in my posession, why could you not amend the sim and puk number and whatever else on your system and activate the one ALREADY IN MY POSESSION.
Lets hypethetically say the owner of my sim is waiting, send HIM OR HER a new sim,,,, and activate mine
So now you will be paying courier charges (again) to deliver a sim card whereas I HAVE A SIMCARD ALREADY,,,,,,,,not to mention a couple more days of no Internet. And it would REALLY be laughable if you had to collect and RE-DELIVER to the “owner” my already DELIVERED SIM. ????????♀️????????♀️????????♀️????????????
Is your CEO and Accountants seeing this message. Being from the Finance world I am just shaking my head. Ai yai yai. When is my card being deliveed, you debit on time, resolve my query like you debit my account, capish!!!!!!!
WHAT????? A new sim delivered????????♀️????????♀️????????♀️????????????????????????, FOR WHAT????♀️????♀️????♀️I ALREADY HAVE ONE, JUST SWAP IT ON YOUR SYSTEMS????????♀️????????♀️????????
Alas, surely this is not smart query resolution. You guys should hire forward thinking Query resolution Heads, really you should,,,,,,your solutions to queries are so 19 hundred whatever years ago, when we were still in the dark ages of technology. Your company’s handling of matters (mine) has left my mouth open in shock and disbelief, no words
So the outcome is you sent me a different sim to the one on your system as per your email. If your company was smart, That would actually be no sweat you know, because This incorrect sim is in my posession, why could you not amend the sim and puk number and whatever else on your system and activate the one ALREADY IN MY POSESSION.
Lets hypethetically say the owner of my sim is waiting, send HIM OR HER a new sim,,,, and activate mine
So now you will be paying courier charges (again) to deliver a sim card whereas I HAVE A SIMCARD ALREADY,,,,,,,,not to mention a couple more days of no Internet. And it would REALLY be laughable if you had to collect and RE-DELIVER to the “owner” my already DELIVERED SIM. ????????♀️????????♀️????????♀️????????????
Is your CEO and Accountants seeing this message. Being from the Finance world I am just shaking my head. Ai yai yai. When is my card being deliveed, you debit on time, resolve my query like you debit my account, capish!!!!!!!
1) Alas, I am not sure what more to do, Gouws phoned me this morning and bless his soul, with the wrong card sent to me he managed to swap it on his system and the router was online,,,,,,,,,,,now showing red again
2) I have not even been online yet, but my Bill is R361 made up as follows (ex vat) R97.79 for March, R216.53 April.
3) and so What happened to my R199 pre-payment???
Is it worth it continuing with your services?? Thus far I have spent a few hundred rand on phone calls that I could have purchased your data with if I was online, I have been anything from number 10 to number 27 in the queue but held on to get this sorted. Please phone me as a matter of urgency, the matter is no longer funny.
Thank you
1) Alas, I am not sure what more to do, Gouws phoned me this morning and bless his soul, with the wrong card sent to me he managed to swap it on his system and the router was online,,,,,,,,,,,now showing red again
2) I have not even been online yet, but my Bill is R361 made up as follows (ex vat) R97.79 for March, R216.53 April.
3) and so What happened to my R199 pre-payment???
Is it worth it continuing with your services?? Thus far I have spent a few hundred rand on phone calls that I could have purchased your data with if I was online, I have been anything from number 10 to number 27 in the queue but held on to get this sorted. Please phone me as a matter of urgency, the matter is no longer funny.
Thank you
Thank you for your assistance thus far. I will have to create a separate review on your excellent customer service and absolute commitment to try and resolve customer issues
Then, I have decided that I can no longer hang on to the hope of being connected to Supersonic soon, I am really done with the to and from emails, do this, do that, leave for 30 minutes, switch on, and so on and so on.
(1) Please kindly arrange to close my account with Supersonic with immediate effect.
(2) Please refund my R200 transfer that was requested when signing up
(3) Please confirm that no moneys will be deducted from my banking account because I have received no service; I have in fact spent roughly R400 over a couple weeks holding on from being caller number 24, caller number 17 etc
(4) Please arrange to collect your router at no cost to me
Please confirm the above urgently
Thanks for your assistance, you were really great - Supersonic is not.
Kind regards
Jeanita
Thank you for your assistance thus far. I will have to create a separate review on your excellent customer service and absolute commitment to try and resolve customer issues
Then, I have decided that I can no longer hang on to the hope of being connected to Supersonic soon, I am really done with the to and from emails, do this, do that, leave for 30 minutes, switch on, and so on and so on.
(1) Please kindly arrange to close my account with Supersonic with immediate effect.
(2) Please refund my R200 transfer that was requested when signing up
(3) Please confirm that no moneys will be deducted from my banking account because I have received no service; I have in fact spent roughly R400 over a couple weeks holding on from being caller number 24, caller number 17 etc
(4) Please arrange to collect your router at no cost to me
Please confirm the above urgently
Thanks for your assistance, you were really great - Supersonic is not.
Kind regards
Jeanita
I thought that after so many Hello Peter entries I would be sorted, alas, even this didn't help, because I have been working off my phone internet connection instead. Hello Peter entries in 99.9999 % of the time assists us the client to resolve our gripes, mine wasnt, leaving me wondering about Supersonic !!!!!
I thought that after so many Hello Peter entries I would be sorted, alas, even this didn't help, because I have been working off my phone internet connection instead. Hello Peter entries in 99.9999 % of the time assists us the client to resolve our gripes, mine wasnt, leaving me wondering about Supersonic !!!!!