Supersonic lack of Service and interest in their clients.

HI,

I've ordered a F-LTE package from Supersonic on the 4th of January 2021. I admit on the 1st order I made a mistake but phoned on the 7th and asked for assistance to correct it, this was then told by a lady that the order is corrected and I need to make the payment for the following 120GB F-LTE Home Broadband (60Gb anytime + 60Gb night time = 120GB) Cost - R 399,00 This was done and they have the prove of payment as every agent confirmed. I've been phoning on a daily basis from the 7th to get assistance on the progress but there is zero progress and no person in this company seem to be capable of assisting and getting my paid order to me. I've been told consistently that they escalating to the PMO office where a lady by the name of Mhapula will contact me but this never happens. I have on daily basis begged, asked pleaded etc... for assistance but there is no one that seems to be able to help. People I have spoke too include: Nombenthulo Thuli. Boneongecka Kreolin Anbelle Kerry, Sakile Khumalo But not one of them can assist. I have never in my life experienced such a level of incompetence or the lack of providing a service as Supersonic. I'm desperate for assistance.

Regards, Stefan Pretorius, Case Number CAF-363677-K510q1 ID Number ***