Supersonic lack of service

Item: Supersonic
Rating: 1
Author: Tarryn B

Service is shocking, my billing was incorrect, my data went into a minus but I still had a rol***** of 95gigs. Sent a query on Whatsapp 4 days later still waiting for an agent to assist me. Called your call centre no one ever picks up. Your whatsapp not is no longer responding as I have an open query and you didn't respond on Facebook. Terrible service I will rather cancel and go to Rain.

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

03 Jun 2020, 13:26

Hi Tarryn, so sorry to see that you have experienced issues. Kindly note that an agent will be in touch to see if we can assist.

Regards,
Sandra

Supersonic 's reply03 Jun 2020, 13:26

Official

Hi Tarryn, so sorry to see that you have experienced issues. Kindly note that an agent will be in touch to see if we can assist.

Regards,
Sandra

Tarryn B's updateReviewer Update

03 Jun 2020, 16:30

Hi Sandra,

That's all I get on WhatsApp but no agent ever contacts me. It's been 5 days.

Tarryn B's update03 Jun 2020, 16:30

Reviewer Update

Hi Sandra,

That's all I get on WhatsApp but no agent ever contacts me. It's been 5 days.

Supersonic 's replyOfficial

05 Jun 2020, 16:26

Hi Tarryn,

Kindly advise as to whether you have been assisted?

Regards,
Sandra

Supersonic 's reply05 Jun 2020, 16:26

Official

Hi Tarryn,

Kindly advise as to whether you have been assisted?

Regards,
Sandra