Supersonic Lack of assistance

Item: Supersonic
Rating: 1
Author: Shane R

My Business VOIP line has been down for 2 weeks since the ONT was changed by supersonic which left the phone line down, after calling them every day there is still absolutely no assistance in getting this sorted. Their automated message says that they attend to issues within 48 hrs, seems more like 48 days. Unacceptable service from Supersonic.

Helpful (0)

Replies (2)

Supersonic 's replyOfficial

17 Aug 2021, 12:53

Good afternoon, thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused, please hang in there while l check on your query.

Warm regards
WN

Supersonic 's reply17 Aug 2021, 12:53

Official

Good afternoon, thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused, please hang in there while l check on your query.

Warm regards
WN

Shane R's updateReviewer Update

26 Aug 2021, 10:58

hello, kindly look at my above message and advise why this has not been attended to???

Shane R's update26 Aug 2021, 10:58

Reviewer Update

hello, kindly look at my above message and advise why this has not been attended to???