AS
Albert S

1 reviews | Active since Jul 2015

30 Nov 2020, 17:37

Supersonic keeps disappointing

Hi Sandra from Supersonic

Back again. So after struggling 7 days to get my line activated now it seems that it was setup on the wrong B number according the Openserve - basically the previous owner's. Now I have been phoning your call centre a number of times to resolve without any joy. Gift,the Project Manager, did give me a call on Friday (after numerous calls to your call centre) and said he will follow-up with Openserve. Again gave your call centre a call this morning to request Gift to give me feedback. Still waiting...he was the same guy that was supposed to setup my line initially. Why do I have to follow-up the whole time? I'm trying to prevent my line being cut, but it seems that Supersonic is doing nothing to resolve this simple issue. Please assist course again your call centre is a cul de sac.

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Replies (1)
Supersonic
Supersonic 's reply01 Dec 2020, 18:13
Official
Apologies Albert, I have escalated this for you and we will be in touch as soon as possible to assist. 

Regards,
Sandra

Best regards,